Customer Care Representative - Full Time

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Date: Nov 27, 2018

Location: Mississauga, ON, CA, L5T 2P9

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

 

We’re looking for passionate Customer Care Representatives who are eager to grow their career with Canada’s only live broadcast retailer.

 

This is a full-time position supporting customers who order our TSC products. It will start on January 7th at our Mississauga location. 

 

You are: 

Empathetic – You are someone who is able to show understanding and relate to the customer

Outgoing – You are someone who is friendly and approachable

Patient – You are someone who regardless of situation is able to support the customer in a tactful and effective manner

Passionate – You are someone who loves TSC products, from health and beauty to home and electronics

 

You get to: 

  • Promote and recommend the latest TSC products to customers
  • Receive inbound and outbound calls and provide the best service to our customers
  • Take ownership to resolve customer issues from the beginning to end
  • Embrace change in a fun, energetic, and performance driven team environment 

 

You should have:

  • A flexible schedule , our hours of operation are 7am- 12am
  • Expert communication and listening skills
  • An ability to remain calm and polite when working under pressure
  • An ability to navigate multiple computer systems

 

Wondering what it takes to join our team? Click here to see where your career will take you!

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 59 Ambassador Dr (096), Mississauga, ON 
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 143141
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.

 
Posting Notes:  [[req_strategyPage]] || [[country]] || ON || Mississauga || [[mfield2]] ||

 

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