Inside Ticket Sales Representative - Toronto Blue Jays

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Date: Nov 26, 2018

Location: Toronto, ON, CA, M5V 1J1

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

 

NATURE & SCOPE

Reporting to the Manager of Ticket Sales, the Inside Sales Representative is responsible for helping acquire and retain ticketing subscription sales. More specifically, the Inside Ticket Sales Representative addresses the subscription sales of season tickets, game packs, and group sales.  The purpose of this role is to address customer inquiries, provide quality customer service, and increase sales for various ticketing products.

Note: this is a seasonal contract role tied to the Toronto Blue Jays 2019 baseball season. 

 

RESPONSIBILITIES

  • Answer all inbound sales calls for season tickets, game packs, and group sales products
  • Maintain a detailed touchpoint history in the CRM SalesForce system by logging all customer data and interactions in a clear, timely manner
  • Renew, sell, and maintain all game pack and group sales
  • Produce accurate sales, appointment, and activity reports on a regular basis
  • Provide consistent, superior customer service to customers and clients
  • Provide sales and service support across different sales teams and develop strong inter-departmental relationships
  • Provide innovative ideas and feedback regarding sales strategies and programs to the department leadership team
  • Work in conjunction with the entire Ticket Sales and Service team to uphold the mandates of the department regarding sales and service goals and objectives
  • Other duties as assigned such as assist with game day duties and assist Sales and Operations dept. as required

 

QUALIFICATIONS

  • Degree or diploma in a related field (business, marketing, customer relations management, sports management, etc.)
  • One to Three (1– 3) years of professional experience in a sales, customer relations and/or customer service environment
  • Experience collecting payments, invoicing, account creation, and account management
  • Experience with Archtics event ticketing system and the Salesforce CRM system an asset
  • Strong attention to detail in a fast-paced environment
  • A strong commitment to service excellence and customer satisfaction
  • Excellent communication and interpersonal skills, with an ability to interact and work collaboratively with all levels of the organization
  • Ability to multi-task and meet required deadlines in a fast-paced environment
  • Ability and willingness to work evenings, weekends, and holidays as required

 

Schedule: Part time
Shift: Variable
Length of Contract: 10 Months
Work Location: 1 Blue Jays Way (210), Toronto, ON 
Travel Requirements: None
Posting Category/Function: Sales & Inside Sales
Requisition ID: 138762
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.

 
Posting Notes:  [[req_strategyPage]] || [[country]] || ON || Toronto || [[mfield2]] ||

 

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