Key Holder - Toronto Blue Jays

Date: May 6, 2019

Location: Toronto, ON, CA, M5V 1J1

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.


The Jays Shop Retail, located at the Rogers Centre, is looking for enthusiastic people to join our team and fill positions as a Key Holder/Floor Lead. If you have previous retail or customer service experience, a passion for baseball, and a flexible work schedule, we would like to hear from you.


Role and Responsibilities

  • Supervise employees to complete tasks and achieve goals in conjunction with management
  • Responsible for ensuring that the general operations of the retail location are carried out in the most professional, organized, and profitable manner possible.
  • Opening and closing the retail location as required and complete end of day paperwork including deposits.
  • Responsible for having complete understanding of all systems and products available.
  • Maintain sufficient levels of inventory and re-stock as needed, therefore maximizing sales potential.
  • Responsible for processing sales, balancing the cash register and organizing sales receipts and reports.
  • Understand and follow all Jays Shop policies and procedures.
  • Ensure that sales associates are engaging all customers in order to drive sales.
  • Address & deal with any problems or issues pertaining to the retail location, its customers, or staff, and handle each situation in a discreet and professional manner.
  • Responsible for all monies associated with the retail location, including sales receipts, credit card transactions, & floats.
  • Keep accurate and organized records of paperwork as required.
  • Responsibility for maintaining standards for visual merchandising.
  • Assist training staff on merchandising, cleaning and stock procedures.
  • Any other duties required.

Qualifications and Education Requirements

  • 3 to 5 years of previous retail experience.
  • Previous retail management experience an asset.
  • Excellent oral and written communication skills complimented with a friendly and professional manner.
  • A commitment to service excellence and customer satisfaction.
  • Ability to multi-task and meet required deadlines.
  • Solid team player with excellent interpersonal skills.
  • Must be able and interested in supporting a team environment and adhering to the Toronto Blue Jays Mission and Policies.
  • Must be legally able to work in Canada
  • Ability and willingness to work flexible hours including evenings, weekends, holidays, Blue Jays home games and events as required.
Schedule: Part time
Shift: Variable
Length of Contract: 10 Months
Work Location: 1 Blue Jays Way (210), Toronto, ON 
Travel Requirements: None
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 135493
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.

Posting Notes:  [[req_strategyPage]] || [[country]] || ON || Toronto || [[mfield2]] ||


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