Sr Manager Channel Performance

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Date: Jan 10, 2019

Location: Toronto, ON, CA, M4W 1G9

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.


Senior Manager, Channel Performance


This position will be responsible for ongoing monitoring of channel performance and identifying performance gaps while driving and developing tactics to deliver key metrics and priorities. Role will work closely with channel marketing, commercial strategy, marketing, channel management and other stakeholders to develop and drive best-in-class sales performance practices. The ideal candidate will possess a unique combination of technical skills, expertise on Telesales channel and leadership skills, combined with experience at successfully navigating complex cross-functional environment. This role will cover both Rogers and Fido Telesales groups, on both Cable and Wireless LoBs.


Responsibilities include:


  • Support Telesales leadership team in identifying trends and insights for improvement of Telesales channel
  • Collaborate on building a plan to achieve/exceed quarterly targets in partnership with Channel Marketing, Marketing, Commercial strategy and Channel management
  • Engage with Telesales Sr. Director, Site leaders and Channel marketing to develop tactics to align with priorities and address potential gaps
  • Champion availability of resources and drive operational focus at appropriate levels within Telesales channel to drive objectives
  • Work with Telesales support team to engage Channel Marketing team to develop job aids in support of quarterly plans/priorities; tailor as needed for regional needs
  • Build repeatable performance centric processes (weekly, monthly and quarterly) to drive results and efficiencies, including regular call listening and gathering of competitive intelligence
  • Collaborate with the Sales Insight team to ensure reporting tools are fully leveraged and that channel reports are produced in a consistent manner - data provided at agent/TM/Site level is clear, concise and easily consumable
  • Represent Telesales channel in cross-functional teams and projects as required
  • Work together with Channel support team to execute and operationalize all sales tactics






  • 5-7 years’ of experience of driving channel performance results (preferably in Telesales channel)
  • Proactive, results-driven, innovative and an exceptional team player
  • Proven ability to contribute to a fast paced results-oriented team with a track record of successful delivery in highly cross-functional environments – preferably in a call center environment
  • Excellent communication skills, including problem resolution, facilitation, and consensus building.
  • Demonstrated ability to make effective presentations to, collaborate with, and influence multiple stakeholders
  • Strong organizational, data,  analytical, financial and problem solving skills
  • University degree or MBA degree in a Business or Finance discipline would be an asset
  • Experience in telecommunications, complimented by knowledge of industry, market and competitive trends, and Rogers strategic direction



Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Sales & Professional Services
Requisition ID: 143762
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.

Posting Notes:  [[req_strategyPage]] || [[country]] || ON || Toronto || [[mfield2]] ||


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