Usher - Toronto Blue Jays

Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.

 

At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month!

 

Are you up for the challenge and the fun?  If so, consider the following opportunity!

 

POSITION: Usher

COMPANY: Toronto Blue Jays

LOCATION: Rogers Centre

 

SUMMARY


The Toronto Blue Jays Organization is seeking hard-working individuals with a dedication to customer service and a passion for enhancing the fan experience. This role requires a willingness to assist fans in a polite and friendly manner, strong interpersonal communication skills, and ability to problem solve.

Ushering staff are primarily responsible for the correct seating and directions of fans according to their ticket, proactively monitoring an assigned area for safety, and ensuring fans are upholding the Fan Code Conduct allowing for all fans to have a positive experience. Ideal candidates have some experience working with people in a customer-service capacity.

 

Applicants must be available to work a minimum of 80% of all regular season home games, and 35% (or as needed) of any other events including evenings, weekends and holidays as required. Staff are also expected to attend a pre-game/event meeting 30 minutes prior to gates open. 

 

This is a part-time contract position from January to November with the possibility of extension.

 

RESPONSIBILITIES:


  • Greet and assist all fans with a welcoming, friendly attitude
  • Check each ticket completely, noting date, level, section, row and seat, at all times.
  • Direct or accompany, if possible, all fans to their correct seat
  • Monitor section and surrounding area for congestion, encouraging fans to continue moving through spaces
  • Receive and act on any fan complaints with a warm attitude and problem-solving approach
  • Monitor safety of all fans
  • Maintain an understanding of Rogers Centre policies and procedures, and act accordingly
  • Report any incident (major or minor) on an Incident Report Card and submit report to your supervisor.

 

QUALIFICATIONS:


  • Excellent problem solving, judgment and negotiation skills
  • Strong ability to be assertive and influential
  • Excellent oral and written communication skills complimented with a friendly and professional manner
  • A commitment to service excellence and customer satisfaction
  • Solid team player with excellent interpersonal skills
  • You must be able and interested in supporting a team environment
  • Available to work 80% of all scheduled regular season home games including evenings, weekends and holidays as required.
  • Available to work a minimum of 35%, or as needed, other events
  • Ability to work in a busy, fast-paced environment while standing or moving up and down stairs for 4-5 hour shifts
  • Successful candidates must be 18 years of age or older

 

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19 or undergo regular testing. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Toronto Blue Jays on a case by case basis.

 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.


Schedule: Part time

Shift: Variable

Length of Contract: 12 Months

Work Location: 1 Blue Jays Way (210), Toronto, ON

Travel Requirements: None

Posting Category/Function: Baseball / Stadium Operations & Game Day Events

Requisition ID: 252137

 

Posting Notes:  Rogers Sports & Media

 

 

 

Location: 

Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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