VP, Business Systems Transformation & Regional Network Strategy

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

 

Because we believe connections unite us, possibilities fuel us, and moments define us.

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.

 

The VP, Business Systems Transformation & Regional Network Strategy is a new role on the Wireless Senior Leadership team. Reporting to the Senior VP, Wireless Product & Device the role will have accountability for wireless mobile network experience and investment strategies in addition to transforming and leading end to end deployment of modern business support systems (i.e. rating, billing, product catalogue, and other customer management systems, etc.) in partnership with key stakeholders. This position will also lead the team that works collaboratively with Network/IT and across business units, Communications, Regulatory, Brand and external vendors to build and deliver on end to end strategies.

What you’ll be doing:

  • Lead End to End Delivery and Transformation of Modern Business Support Systems (i.e. rating, billing, product catalogue, and other customer management systems, etc.)
  • Define project scope, deliverables, budgets, resource requirements, process management, roles, and responsibilities in collaboration with stakeholders and Executive Leadership
  • Partner with Digital and IT teams to define Delivery strategies (including agile) and identify implementation challenges, and keep executive leaders up to date with risks and opportunities
  • Oversee Delivery functions to ensure delivery execution, customer satisfaction, financial performance, and conduct regular operational reviews to ensure highest quality service delivery
  • Ensure full optimization of Delivery team resources and partnering with internal stakeholders to make decisions based on productivity and demand requirements
  • Ensure alignment / integration of Delivery Plans with the business teams and capture data to execute growth targets
  • Responsible for change management including ownership of Delivery documentation, communication plans, process, training, etc.
  • Evaluate complex situations in Delivery using multiple sources of information and provide resolution

Lead Regional Network Strategy

  • Oversee the business strategy for evolution to 5G, including driving innovation and delivery of consumer 5G applications and experiences for monetization, strategic partnerships, spectrum deployment strategies by market and network modernization pre-requisites
  • Own end to end product management of network product elements including 5G SA, EXT, Spatialbuzz, spectrum reframing initiatives with customer impact, public facing coverage maps), etc.
  • Determine areas of opportunity at regional/community level and stay connected to where investments are being made, the network customer experience, and how to ensure our future value proposition is tightly integrate our investment strategy
  • Develop a complete understanding of how our network experience is delivered, competitive factors and challenges overall and unique to each region and in consideration of technology and device roadmaps
  • Lead all consumer business insights and efforts to support spectrum auction inputs and the strategy and interlock with the business to deploy acquired assets for commercialization
  • Prime business efforts and collaboration across third party benchmarking partners for how our networks are evaluated and measured

How you’ll lead:

  • Develop and promote a high-performance culture, that values learning, collaboration, and a commitment to quality
  • Provide teams with support and channels for escalations to be resolved for timely and within budgets delivery
  • Encourage innovation and drive a growth mindset across the teams utilizing coaching and a customer centric approach

What you bring:

  • Minimum 10-15 years of work experience with strong business acumen and easily conversant in multiple subject matters and functions – Previous Wireless experience is a strong asset as is an extensive experience in implementing complex business systems (i.e. rating, billing, product catalogue, and other customer management systems, etc.)
  • Demonstrated leadership experience in supporting systems design and implementation in both agile, waterfall and hybrid agile waterfall development environments (and experience in understanding when to use each type)
  • Great at “story-telling” with a demonstrated ability to build strategic narratives and present multiple option sets to facilitate effective executive decisions
  • Must understand business requirements and be able to facilitate the strategic priorities that will drive growth, competitive advantage, and financial performance
  • Ability to work across the organization to influence others and build commitment to a recommended direction while managing all stakeholders
  • Strong analytical skills supported by a talent for taking a wide array of information, selecting what’s relevant and distilling down to clear, simple, and impactful presentations
  • Knack for “seeing around corners”, identifying future needs and planning accordingly
  • Superior organizational skills demonstrated through project and portfolio management experience derived from leading complex cross functional projects and programs
  • Flexibility and propensity to embrace ambiguity
  • Strong people leadership skills, able to build, develop and lead a high performing team

 

 

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.


Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.

 

 

Schedule:
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON
Travel Requirements: Up to 50%
Posting Category/Function: Technology & Network Design
Requisition ID: 250147
 
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
 
Posting Notes:  Digital & Technology

 

 

 

Location: 

Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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