Tech Implementation Specialist

Date: Jul 9, 2019

Location: Vancouver, BC, CA, V6A 4E6

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.


You are a task-focused, detail-oriented, team player that will thrive under the pressure of our fast-paced environment. Reporting to the Manager of Customer Implementation, you will be accountable for technical design, provisioning and support of complex Enterprise and Wholesale customer networks. You will be required to install and activate 3rd party services from our partners, configure network elements and issue internal work through our various portals and mediated access systems, all in accordance with our technical standards, to ensure quality and timely delivery of the requested solutions. Responsive to the needs of our customers, you will take full ownership of your orders, work with internal stakeholders and external vendors, and act proactively as required, to ensure our quality measures and aggressive implementation timelines are met by continually striving to meet and exceed our SLAs.


Position Responsibilities

  • Design, configure and provision Internet, MPLS, and Carrier Ethernet network services
  • Perform interop testing between the customer IP PBX and the SBC/PSTN including failover, overflow and load-sharing
  • Work with external vendor for Provisioning and Troubleshooting VoIP/SIP solution with standard and complex designs
  • Assist in escalation process to external vendor(s) and work closely with them to track and find the root causes and solutions
  • Provide technical support to internal and external teams within Service Delivery
  • Work cross functionally and directly with customers to ensure customer orders are provisioned and activated on their due date
  • Sectionalize and isolate network and access faults in a timely manner
  • Work cross functionally and directly with customers to troubleshoot and support services post implementation
  • Test Ethernet, Fiber, TDM, DSL, and Cable access with Rogers technicians and Telco/MSO providers
  • Contribute to the development and documentation of departmental process and procedures
  • Attention to detail required to ensure records and database integrity are maintained
  • Additional tasks/accountabilities man be assigned as required


Position Requirements

  • Strong technical in IP, IP VPN and VoIP/SIP, communication (written, verbal) and organizational skills
  • Ability to manage multiple tasks, be responsive, and deliver on tight deadlines
  • Experience installing, configuring and troubleshooting a wide variety of medium and enterprise grade Cisco, Alcatel, or Juniper devices
  • Experience in deploying or supporting WAN technologies (Ethernet, TDM, Wireless, etc.)
  • Experience managing customers directly
  • Working knowledge of routing protocols (BGP, OSPF, EIGRP) and traffic-engineering principles
  • Working knowledge of TCP/IP (IPv4 & IPv6) and MPLS protocols
  • Working knowledge of business or consumer internet deployments
  • Flexibility to work evenings and week-ends when required to support customer activations
  • Experience with OTDR, RFC2544, and Y.1564 testing an asset

Knowledge of Video, or Transport (CWDM, Sonet) technologies an asset

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 301 Industrial Avenue (023), Vancouver, BC 
Travel Requirements: None
Posting Category/Function: Technology & Network Design
Requisition ID: 131055
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.

Posting Notes:  [[req_strategyPage]] 


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