Connected Home Technician

At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference – they're passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.  
 
If you're someone who's excited by a challenge, takes initiative, and moved to make a difference, you'll find success here. We’re growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.  
 
Think you’re up for the challenge and the fun? If so, consider the following opportunity!

 

Responsibilities Include:

  • Diagnose and/or correct all technical problems (Hi-Speed Internet, Legacy and Ignite and Rogers Home Phone and TPIA) to the satisfaction of the customer and in accordance with company specifications.
  • Reconnect/disconnect equipment and/or services as per company standards and procedures.
  • Ensure that communication with customers, other departments and peers is done in a professional manner.
  • Maintain strong customer relations through daily contact with customers.
  • Install new services, extra outlets and equipment in domestic dwellings, apartments and commercial buildings.
  • Complete installation/service work. (e.g., rewires, fishing, drop replacements and/or temps)
  • Promote Rogers product and services.
  • Complete accurate documentation pertaining to installations, service and sales activity.
  • Assist Managers in reducing departmental costs through efficiencies and improved productivity.
  • Learn, adhere and participate with all applicable Health & Safety regulations, both legislatively mandated, and as outlined in company policy.
  • Adhere to annual set objectives.

 

Qualifications:

 

  • Minimum grade 12 education.
  • Valid driver's license in good standing is required.
  • Proficient in MS Suite of products
  • Electronics Technician Certificate or Diploma would be a definite asset.
  • Knowledge and experience with Smart Home Monitoring and Smart Home Automate is an asset
  • Must have experience in basic computer trouble shooting.
  • Must have experience with all current computer operating systems.
  • Must have experience with home network setup and trouble shooting.
  • Must be able to handle all physical aspects of the job, which include lifting/moving heavy equipment (approx. 80 lbs) and climbing ladders/poles at heights up to 30+ ft.
  • Excellent communication and problem-solving skills coupled with excellent customer service skills.
  • Ability to work shifts, weekends, and overtime, as required.
  • Must be willing to work in adverse weather conditions.
  • Previous sales experience would be an asset.
  • Circuit switch and Cat 5/6 wiring   knowledge would be an asset.

 

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.


Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.

 

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Sperling Drive P.O. Box 8500 (160), Barrie, ON
Travel Requirements: Up to 75%
Posting Category/Function: Field Operations & Installation
Requisition ID: 269079
 
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
 
Posting Notes:  Customer Experience

 

 

 

Location: 

Barrie, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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