Cloud Operations Specialist

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.


We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.


Come play a key role in building the future of innovation in Canada, Let’s make your possible.


Do you enjoy working on high-scale, complex, and high visibility projects and programs?  If yes, consider the following opportunity:


Rogers has an exciting opportunity if you are passionate about technology.  Be a part of a dynamic team responsible for driving forward our portfolio while championing Public Cloud and DevOps collaboration across the organization.  Aside from your technical skills, you’re a leader that’s passionate about SRE / DevOps, enjoy coaching others and spreading the culture.  As a Sr. Cloud Operations Specialist, you will mentor other team members and collaborate with cross-functional teams across IT to plan for and maintain a cost effective, high performing, highly available and scalable cloud infrastructure.  This is a unique opportunity to work with leading-edge technologies in a fast-paced environment within a large organization.



  • System and application management in production and non-production environments.
  • 24/7/365 rotational on-call escalation support to ensure delivery of first-class service and support to customers.
  • Establish best practice standards for a cloud adoption & automation framework.
  • Full stack monitoring, alerting and troubleshooting including network, storage, OS, compute, services & applications.
  • Incident management including root cause analysis and remediation.
  • Security and compliance management with centralized logging, threat analysis and remediation.
  • Proactive system analysis, tuning and optimization.
  • Support Architects in the development of the architectural direction and governing policies.
  • Establishing necessary testing requirements to evaluate proposed designs and validate technology platforms


  • Passion for emerging technologies and love keeping up with the latest technology trends.
  • Customer centric, and realize the value of providing excellent customer service.
  • Strong written and oral communications skills and the ability to communicate with all levels of users/management
  • Strong organization skills, interpersonal skills and excellent attention to details
  • Strong understanding of Agile methodologies & Scrum framework
  • Ability to understand and apply new technologies with a strong desire to learn and improve
  • Ability to effectively prioritize, make decisions, solve problems and execute tasks in a high-pressure environment
  • Ability to work independently and within a team on multiple simultaneous tasks within a challenging fast paced customer-oriented environment.
  • Thorough understanding of Internet architectures;
  • Experience with System Administration / DevOps experience in a large-scale, multi-OS (Linux/Windows) high-availability environment required with knowledge of infrastructure automation, infrastructure as code, security governance & compliance, patch, cost and performance management
  • Experience with configuration management tools (Ansible, Chef, Saltstack or Puppet) and continuous integration tools (Jenkins, Bamboo, CircleCI, Capistrano)
  • Experience working with programming and scripting languages such as (Bash, Python, Go, PHP, Perl)
  • Experience with cloud computing and application platforms; AWS, Azure, OCI
  • Experience working with databases, including installation, configuration, monitoring, backups and tuning (MySQL, Cassandra)
  • Experience with containerization & orchestration: AKS, EKS, Docker, Kubernetes,
  • Experience setting up and regularly using monitoring, trending and logging tools (Graphite/Grafana, Zabbix, CollectD, StatsD, Sensu, Nagios, ELK, Librato, Graylog, Cloudwatch, Azure OMS, Newrelic, Dynatrace)
  • Experience with revision control systems and usage for managing systems configuration; SVN, Git, etc.
  • Experience with managing, operating and monitoring backup systems
  • Familiarity with fundamental networking/distributed computing environment concepts; can configure NFS, key-based SSH; DNS; familiar with basic networking concepts: switching, routing, OSI network layers, firewalls, load-balancing at various layers, SMTP, HTTP, SSL, SSH, LDAP
  • A solid understanding of a UNIX-based operating system; understand paging and swapping, inter-process communication, devices and what device drivers do, file system concepts (LVM, clustering, logical partitions) as well as familiarity with Windows-based operating systems; IIS configuration, services, authentication, policies. RDP.


Schedule: Full time

Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON 
Travel Requirements: None
Posting Category/Function: Technology & Information Technology
Requisition ID: 284574
At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @
Posting Notes:  Digital & Technology 





Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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