Engagement Manager

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.


Because we believe connections unite us, possibilities fuel us, and moments define us.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.


Rogers is seeking an Engagement Manager to act as a liaison between business stakeholders and delivery teams within the Technology organization. Reporting to the Sr. Engagement Manager for Demand Management, within Technology at the Rogers Brampton Campus. This individual will be expected to act as the single point of contact for various portfolios. They will help define the Technology funnel of work by eliciting requirements and advising stakeholders on how best to leverage technology capabilities. Their close alignment to their stakeholders will aid in identifying opportunities to grow the business through an innovative and effective use of technology.


What you will be doing...

  • Front door for all requests coming into Technology and Digital, providing and maintaining an end-to-end view of all Demand across Rogers
  • Proactively engage business and technology partners to jointly develop and maintain roadmaps and communicate funding and approval status, implementation schedules and actions to mitigate constraints and issues.
  • Maintain demand funnel and work with stakeholders to prioritize demand and align with Technology supply
  • Track and manage business case realization against demand requests
  • Review requests with intake submission owner to identify impacted technology teams based on requirements, while working with the Delivery teams and others (e.g. Security, Enterprise Architecture, etc.) on cost assessment and determination of resource availability prior to G1
  • Facilitate solution building for business needs by liaising between Business owners, Technology + Digital primes, architecture and delivery owners
  • Ensure the technology solution delivers to business need and benefit
  • Liaise between delivery teams, infrastructure, project management, subject matter experts, end users, executives and engagement management teams to ensure smooth delivery of projects.
  • Collaborate with Business Analysts to refine functional and non-functional requirements using critical evaluation techniques.
  • Prepare documentation on expected benefits, use cases, current/proposed process, workflows, data flows, process re-engineering studies, functional specifications, risk integration, end-user adoption plans/ guides and organization structures.
  • Identify and highlight problem areas, gaps or conflicts derived from information gathered and propose options for resolution, ensuring proposed system development or business process solutions are not at risk.
  • Ensure projects align with the business and Technology strategies, contributing to the development of plans and processes in supported organizations and business unit level.
  • Manage new ideas/initiatives funnel by collaborating with business partners and development teams, identifying opportunities to grow the business through an innovative and effective use of technology and by evaluating technologies via hands-on testing/demos and RFPs.
  • Coordinate team efforts to resolve complex issues and conflicts and know when to escalate to appropriate level(s).
  • Understand and support industry trends in conjunction with Enterprise Architecture and contribute to the development of best practices for the business partners and for areas of domain expertise.
  • Bring the context of technology roadmaps, application capabilities and business vision in the conversations we facilitate

What you have...

  • Undergraduate degree required.
  • 5-10 years of Business Analysis experience required.
  • 5-10 years of demonstrated experience eliciting, gathering and documenting requirements, including JAD coordination and use case identification.
  • 5-10 years of demonstrated expertise in customer experience, and advanced knowledge of IT and business processes.
  • 5-10 years of experience with system development tools and techniques, application planning and strong problem solving and troubleshooting skills.
  • Exceptional written, verbal and presentation skills.
  • Excellent organizational, time management and prioritization skills.
  • Certified Business Analysis Professional (CBAP) designation preferred.
  • Experience with various Rogers’ lines of business (wireless, cable, internet video etc...) and applications’ supporting them is preferred.
  • Demonstrates experience with Software Development methodologies (Waterfall and Agile).
  • Excellent analytical, interpersonal and communication skills to influence and engage colleagues, along with a broad understanding of the businesses they support.
  • Must be able to effectively communicate technical information to both technical and non-technical personnel.
  • Must be creative, detail-oriented and capable of balancing the “big picture” with meeting the day-to-day needs of the organization.
  • Experience working with residential, internet and video technologies strongly preferred.
  • Working level knowledge of network technologies and solutions.


Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: None
Posting Category/Function: Technology & Information Technology
Requisition ID: 260166
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Digital & Technology





Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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