Manager, BI Operations

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Manager – BI Operations

Rogers is seeking a manager to lead a team of full-time and contractor employees to manage, support and enhance the Data Warehouse Platforms (Oracle, Informatica, Azure, AWS, PowerBI, Tableau). Reporting to the Snr Manager, BI & Platform Operations of Enterprise Data & Analytics (ED&A) at the Rogers Park Brampton and Toronto Campuses this individual will be responsible for ensuring platform and data availability across the data warehouse platforms


What you’ll be doing:

  • Manage a team of full time employees
    • Performance reviews
    • Mentoring & coaching (SME knowledge, industry best practices, design standards)
    • Hiring and employee development
  • Stakeholder Management
    • Manage relationships and expectations with Stakeholders.
    • Develop, lead and execute roadmaps to support business objectives
  • Vendor Management
    • Manage vendor resource engagements
    • Manage vendor deliverables to ensure compliance to Rogers standards
    • Drive vendor efficiencies through automation \ optimization of processes
    • Manage vendor SLAs to ensure compliance and quality
  • Operations Management
    • Ensure platform and data availability to exceed availability SLAs
    • Manage capacity and platform planning
    • Drive incident recovery and problem management
    • Co-ordinate change management activities across delivery and operations teams
    • Drive efficiencies through automation and optimization
    • Drive platform roadmaps to ensure currency and capacity
  • Driving Process and Tool improvements to optimize Rogers operations and cost efficiencies.
  • Lead and participate in teams to meet fast-paced deliverables with quality and efficiency.
  • Work closely with the ED&A Delivery teams to successfully deliver and support in operations project deliverables


What you have:

  • Minimum of 1 year of Data Warehouse experience.
  • Minimum 3 years of experience in Operations \ Production Support.
  • Minimum 2 years of experience in people management.
  • Proficient with SQL queries, query optimization and table design.
  • Ability to multi-task on multiple high priority projects \ deliverables.
  • Proven passion for driving process improvements
  • Strong communication skills (Oral & Written)



Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 229910
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes:  Digital & Technology 





Brampton, ON, CA Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

Job Segment: Operations Manager, Business Intelligence, Database, Oracle, Operations, Technology