Manager, Compute Operations

Date: Jan 7, 2021

Location: Brampton, ON, CA, L6T 0C1

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.


IT Platform Operations in Rogers Technology Organization is looking for a Manager, Compute Operations to manage their Server infrastructure and its team supporting a diverse technology stack and operating environments. Reporting to the Senior Manager - Platform Operations, the ideal candidate will demonstrate proven technical and people leadership in ensuring high system uptime, optimal resource utilization, support change & growth, collaborate with functional partners, empower people and effect continuous improvement. Become part of our transformational journey in Technology organization with one belief that there are only two jobs at Rogers: One that serves our customers and the other that supports who serve our customers.


What you will do (Responsibilities):

  • Support the enterprise infrastructure powering dozens of business-critical applications across various sites.
  • Manage a team of up to ten SAs doing the lifecycle management of over 4000 servers in a 24x7 support model.
  • Manage service level objectives from all participating product & service vendors and technology partners.
  • Manage service delivery priorities and business conflicts as they arise.
  • Attain, improve and report operational KPI’s and SLAs on system performance.
  • Maintain systems integrity, compliance and security through controls on High Availability, Capacity, Patching, SOX/PCI adherence and Vulnerability Management.
  • Create and maintain strong operational acceptance discipline for new infrastructure builds.
  • Build trust and influence collaboration through various engagement channels.
  • Support people development and drive employee engagement.
  • Support financial objectives via controlled operational expenditure and effective resource management.


What you have (Qualification, Experience & Skills):

  • Post-Secondary degree, with a technical major, such as Engineering or Computer Science or equivalent.
  • At least three years of experience in leading a functional team of Sys Admins in a medium or large enterprise setup.
  • 10+ years of a technical L3 experience in administration of RHEL and Windows Server OS.
  • 7+ years of Vmware Admin experience with ESXi 5.1 and above. Exposure to Vmware Cloud Foundation (vSphere/NSX-T/vSAN) and management tools suite vCloud Director, including vROps is a plus.
  • 7+ years of technical experience in supporting various types of stand-alone, converged and hyper-converged compute hardware (OEMs: HPE DL & Proliant lineup; BL series in a C7000 enclosure and Cisco UCS).
  • Strong understanding of MS Active Directory, GPO, LDAP, ACL and NTFS in medium to large-scale environments.
  • Functional knowledge of Network stack; including Cisco switches, routes firewalls, routers, switches and protocols (TCP / IP, DHCP, DNS, VPN, MPLS, WAN and LAN).
  • Working knowledge of Block, File and Object Storage solutions over their respective protocols SAN/FC, iSCSI, NAS (CISF & NFS) and HTTP/RESTful.
  • Practitioner of Incident, Problem & Change Management in ITIL Framework. ServiceNow experience is a plus.
  • Excellent communication skills both written & verbal along with excellent interpersonal skills.
  • Proven analytical and problem-solving skills with the ability to produce prudent technical solutions.
  • Demonstrated ability to make well-informed tactical and strategic decisions under pressure.
  • Highly motivated self-starter who requires minimal supervision along with the ability to motivate and lead others.
  • Strong ability to prioritize multiple tasks meeting business objectives in a fast-paced and changing work environment.
  • Certifications in relevant technologies listed above is a plus.


Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 203110
At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
Posting Notes:  Corporate 


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