Manager, Compute Operations

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.


Because we believe connections unite us, possibilities fuel us, and moments define us.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.


IT Platform Operations in Rogers Technology Organization is looking for a Manager, Compute Operations to manage their Server & Storage infrastructure and its team supporting a diverse technology stack and operating environments. Reporting to the Senior Manager - Platform Operations, the ideal candidate will demonstrate proven technical and people leadership in ensuring high system uptime, optimal resource utilization, support change & growth, collaborate with functional partners, empower people and effect continuous improvement. Become part of our transformational journey in Technology organization with one belief that there are only two jobs at Rogers: One that serves our customers and the other that supports who serve our customers.


What you will be doing:

  • Support the enterprise infrastructure powering dozens of business-critical applications across various sites
  • Manage a team of up to ten Systems Administrators responsible for the lifecycle management of over 4000 servers in a 24x7 support model
  • Manage service level objectives from all participating product & service vendors and technology partners
  • Manage service delivery priorities and business conflicts as they arise
  • Attain, improve and report operational KPI’s and SLAs on system performance
  • Maintain systems integrity, compliance and security through controls on High Availability, Capacity, Patching, SOX/PCI adherence and Vulnerability Management
  • Create and maintain strong operational acceptance discipline for new infrastructure builds
  • Build trust and influence collaboration through various engagement channels
  • Support people development and drive employee engagement
  • Support financial objectives via controlled operational expenditure and effective resource management

What you will bring:

  • Post-Secondary degree, with a technical major, such as Engineering or Computer Science or equivalent.
  • At least three years of experience in leading a functional team of Sys Admins in a medium or large enterprise setup
  • 7+ years of technical experience in administration of RHEL and Windows Server OS
  • 5+ years of Vmware Admin experience with ESXi 5.1 and above. Exposure to Vmware Cloud Foundation (vSphere/NSX-T/vSAN) and management tools suite vCloud Director, including vROps is a plus
  • 7+ years of technical experience in supporting various types of stand-alone, converged and hyper-converged compute hardware (OEMs: HPE DL & Proliant lineup; BL series in a C7000 enclosure and Cisco UCS)
  • Strong understanding of MS Active Directory, GPO, LDAP, ACL and NTFS in medium to large-scale environments
  • Functional knowledge of Network stack; including Cisco switches, routes firewalls, routers, switches and protocols (TCP / IP, DHCP, DNS, VPN, MPLS, WAN and LAN)
  • Working knowledge of Block, File and Object Storage solutions over their respective protocols SAN/FC, iSCSI, NAS (CISF & NFS) and HTTP/RESTful
  • Practitioner of Incident, Problem & Change Management in ITIL Framework. ServiceNow experience is a plus
  • Excellent communication skills both written & verbal along with excellent interpersonal skills
  • Proven analytical and problem-solving skills with the ability to produce prudent technical solutions
  • Demonstrated ability to make well-informed tactical and strategic decisions under pressure
  • Highly motivated self-starter who requires minimal supervision along with the ability to motivate and lead others
  • Strong ability to prioritize multiple tasks meeting business objectives in a fast-paced and changing work environment
  • Certifications in relevant technologies listed above are a plus


As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.



Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 255310
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Digital & Technology





Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

Job Segment: Operations Manager, Engineer, Manager, Computer Science, Operations, Engineering, Management, Technology