Manager CMDB & SAM

Date: Jan 7, 2021

Location: Brampton, ON, CA, L6T 0C1

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.


Rogers is seeking a Manager for our CMDB (Configuration Management Database) & SAM (Software Asset Management) group to lead a team that helps ensure infrastructure service delivery is reliable and efficient through effective IT Asset Management. Reporting to the Senior Manager of CMDB & Asset Services, this individual will ensure the overall data integrity of the Asset & Configuration Management databases and oversee the related day-to-day operational activities.


Key Responsibilities

  • Ensure that the Asset/CMDB is complete and accurate and available to support incident, problem, change and planning activities
  • Ensure that Rogers IT asset lifecycle is followed from ordering process, through asset tagging, record collection and maintenance, and disposal process
  • Ensure that asset decommissioning is performed on a timely basis and complies with Rogers policies and procedures protecting Rogers information assets
  • Ensure asset discovery is operating at 95% effectiveness
  • Ensure that Rogers has in place appropriate maintenance and support on its hardware and software assets
  • Ensure that hardware and software support procedures are articulated and communicated to those that need to know
  • Ensure that Asset and CMDB maintenance procedures are imbedded and supported throughout the organization’s run, build and operate procedures
  • Develop strong working relationships with other teams such as operations, architecture and managed services provider
  • Champion CMDB to ensure that benefits are understood and data is leveraged
  • Review CMDB reports and close and fix discrepancies through monthly audit
  • Govern services provided by outsourcing vendor and ensure adherence to SLAs
  • Continuous improvement of IT Asset management processes and Asset/CMDB data model and relationships
  • Manage enterprise software license agreements ensuring alignment between entitlement and consumption
  • Ensure that software use is optimized and be a source of knowledge on software licensing models
  • Ensure software and hardware procurement processes are meeting project team needs
  • Prepare forecasts and budgets for software and hardware license, support and maintenance costs
  • Input on infrastructure total cost of operation reporting
  • Manage and lead a team of professionals, develop talent and promote employee engagement


Experience & Education

  • A minimum of 5 years working experience and/or equivalent working knowledge of IT Asset Management processes and procedures
  • A minimum of 3 years of Experience working with Configuration Management Databases
  • Undergraduate degree, Graduate degree preferred
  • ITIL Foundations Certificate
  • PMP Certificate preferred
  • Experience working in an outsourced infrastructure service delivery model
  • Experience with ServiceNow service management tool
  • Financial acumen
  • Vendor roadmap awareness and influence
  • Solid high-level knowledge of infrastructure technologies including servers, databases, middleware and storage
  • Excellent written and oral communication skills
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 203051
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes:  Corporate 


Job Segment: Manager, Middleware, Procurement, Database, Data Modeler, Management, Technology, Operations, Data

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