NOC Specialist

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Reporting to the Manager of the Network Operations Centre (NOC), the NOC Specialist is accountable for Tier 2 and Tier 3 operational support of the Rogers suite of services and cutting-edge technology. The job function includes Incident and Change Management of network events impacting Rogers Networks and Services. This position requires working in a 24x7 work environment.

Who we're looking for:

• To provide Tier 2 & Tier 3 centralized operational support for Rogers Core Networks and Services supporting residential and business customers 24x7x365 in a rotating schedule.
• Accountable for meeting Key Performance Indicator SLA’s for customer impacting incidents.
• Effectively manage and drive incident bridges and perform the incident commander role to drive incidents to resolution and ensure all required resources and engaged and focused.
• Use the network management tools to ensure availability of Rogers Services is maximized by monitoring the network alarms and health of the Network
• Ensure Change and Incident Management policies are enforced and are strictly adhered to.
• Monitor change control activities to ensure all planned network events are transparent as possible to the end customer.
• Act as an interface to Network Operations Groups, Engineering, 3rd Party Carriers, Partners and Customer Facing Groups.
• Perform disaster recovery/pre-plan implementation.
• Assist in the implementation and testing of new services and platforms and ensure successful completion of assigned projects.
• Take action to resolve incidents, utilizing Method of Restore instructions
• Documentation of process, procedures, training and dispatch guidelines.

What you bring:

• Network Operation Specialists are part of a leading-edge team that is accountable for ensuring the stability and availability of the Rogers National Network platforms and associated Services. We are the last line of defense to ensure the customer experience is a beneficial one.
• Engineering Degree/Diploma with five years of experience in Telecommunication Technologies or a related discipline
• Experienced-based diagnostic, analytical and troubleshooting skills are a must
• Strong working knowledge of Optical Transport Switching and Fibre Technology such as DWDM, CWDM, SONET, OTN, CDC, DCN, Others.
• Comprehensive knowledge of platforms such as CIENA, Fujitsu, Nokia, Ribbon,
• Working knowledge of one or more of the following: Core Networks including Routing and Switching Protocols, Transport Optical Switching and Fibre technology, GPON
• Experience troubleshooting Fibre Infrastructure, OTDR Testing, Power Meters, End to End Testing, etc.,
• Excellent Incident Management abilities with focus on communication and driving incidents to resolution.
• Self-motivated and highly accountable with the ability to take initiative in identifying and resolving problems independently
• Ability to work in a fast paced, dynamic environment with multiple and changing priorities with attention to work quality and efficiency.
• Core Competencies:  Accountability; Communication; Customer Focus; Innovation; Teamwork, Leadership
• Ability to understand and adhere to Rogers’ processes and procedures, including Health and Safety.
• Bilingualism (English/French/Other) would be an asset.

What’s in it for you? 
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus 
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program 
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program 
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 303974

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology