NOC Specialist

Date: Jul 22, 2021

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Network Operation Center Specialist

 

The network operation center is the customer advocacy headquarters that ensures all Rogers’s services are delivered effectively and efficiently while maintaining the utmost Quality of Service possible.  The NOC specialists are technological talented leaders that will be directly involved with proactively minimizing customer service impact.  For this, they will utilize automation techniques and tools to reduce operational iterations.  In turn, the efficiencies gained will allow the specialist to be engaged in more cutting edge and innovative initiatives such as AI, ML, Cloud, 5G, Edge computing and others.

 

Job Responsibilities:

  • Ability to manage 95% of service-related incidents to completion
  • Liaise with engineering and vendors to optimize existing automation, correlation and processing of network element alarms.
  • Identify new automation opportunities based on data driven analysis
  • Liaise with other Engineering teams for ongoing projects and roadmap planning of cutting-edge technology.
  • Identify continuous process improvement initiatives that will reduce manual intervention and handoffs between departments.
  • Monitor change control activities from inception to proactively identify potential sources of impact to the Rogers services.
  • Consistently review service tools and performance reports to identify areas of service performance opportunities.
  • Actively participate in the Lab testing of new scripts and configuration changes prior to implementation.
  • Create and maintain documentation relevant to FTR initiative such as MODs and MORs and collaborate in knowledge sharing opportunities with TAC and Engineering teams.
     

Experience/Qualification: 
 

  • Degree in Electronics/Telecommunications or equivalent.
  • At least 5 years of experience in the telecommunications industry.
  • Excellent understanding of the current transport systems:  TDM, DWDM, SONET, UAT (Unified Access Transport) CDC (Colour, Directionless, Contentless), OTN, OTDR.
  • Understanding and experience in a break/fix environment with GPON/DOCSIS 3.1, MPLS, BGP, OSPF, IS-IS. 
  • Extensive knowledge of routing and switching in multi-vendor environments; Cisco, Juniper, and Alcatel.
  • Knowledge of Virtualisation and Virtual Machines (VM), Cloud Computing, Automation, Robotics and AI, Network Function Virtualization (NFV), IOT and OTT
  • Familiarity with one or more of the Rogers Core Services: Wireless, Voice, Data and/or Video
  • Experience with programming languages including Java, Python, C, Bash, SQL and Shell to create scripts required for the automation of operational tasks.
  • Ability to understand Machine Learning technologies to aid with the reduction of system alarms requiring manual intervention.
  • Ability to understand and adhere to the processes and procedures defined by Rogers (Incident, Change, Problem).
  • Understanding of Agile and DevOps practices
  • Ability to contribute positively in a team environment
  • Ability to work in a fast-paced, dynamic environment with changing priorities.
  • Excellent communication and interpersonal skills
  • Self-motivated with the ability to take initiative in identifying and resolving problems independently.
  • Ability to thrive in a dynamic 24/7 environment
     

Great-to-haves
 

  • Six Sigma Certification
  • CCNA/CCNP/CCIE or similar networking certification will be an asset

 

Schedule: Full time
Shift: Rotating
Length of Contract: No Selection
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: None
Posting Category/Function: Technology & Engineering
Requisition ID: 233471
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

 
Posting Notes:  Information Technology & Engineering 


Job Segment: Telecom, Telecommunications, Engineer, Network, Cisco, Technology, Engineering

Location: Brampton, ON, CA

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