NOC Specialist

Date: Jul 22, 2021

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Rogers is seeking a NOC Specialist responsible for the Tier 3 Operations located in the epicenter of Rogers Core Networks. Reporting to the Manager of the Enterprise and Core Data NOC at the Rogers Park Brampton Campus, the main job function includes Incident Management of network events affecting Rogers customers and services. This position requires working in a 7X24 work environment.

 

What you will be doing

 

  • Analyzing complex incidents with advanced tools and cutting-edge technology
  • Developing and mapping out service level diagnostic workflows for logic in automation
  • Mapping out end to end service flows for detailed triage and diagnostics at an elevated troubleshooting thought process
  • Provide Tier 3 centralized operations for Rogers Core Data networks and services supporting residential and business customers 24X7X365
  • Working with advanced network telemetry to build KPI use cases for effective trend analysis
  • Lead incidents to resolution collaborating directly with the appropriate internal/external support groups, ensuring all customer and Network MTTR's and SLA's are met
  • Engaging in continuous improvement through change and incident forums
  • Monitor change control activities to ensure all planned network events are transparent as possible to the end customer.
  • Requires holistic understanding of the Rogers network and a strong technical capability to assess impact to services and customers.
  • Execute the Network Notification process to ensure communication of all Critical, Severe, or Major network customer impacting events and threats to appropriate stakeholders.
  • Active on disaster recovery/pre-plan implementation and tabletop exercises
  • Develop and document any department procedures needed for troubleshooting
     

What you have

 

  • Degree in Electronics/Telecommunications or equivalent academic qualification
  • Experience in a Network Management environment is preferred including fault/performance management
  • Understanding and experience in a break/fix environment with GPON/DOCSIS 3.1, MPLS, BGP, OSPF, IS-IS
  • Comprehensive knowledge of servers, DNS, DHCP, and cloud computing with VMware
  • Extensive knowledge of routing and switching in multi-vendor environments; Cisco, Juniper, and Alcatel
  • Understanding of the fault/trouble management, notification and escalation processes is preferred
  • Experience with wireless networks and security is an asset.
  • Excellent communication, collaboration and interpersonal skills.
  • Network programming experience using scripts, python, API’s is preferred
  • Exceptional organization skills, PC literate & extensive knowledge of MS Office suite of collaboration tools.
  • Ability to thrive in a dynamic 24/7 environment

 

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 232797
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

 
Posting Notes:  Information Technology & Engineering 


Job Segment: Telecom, Telecommunications, Engineer, Network, Cloud, Technology, Engineering

Location: Brampton, ON, CA

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