Network Operations - Service Specialist

At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most. 


Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses. This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come. 

Come play a key role in building the future of innovation in Canada.
Are you up for the challenge and the fun? If so, consider the following opportunity:


Network Operations Service Specialist – IMS Services


We’re shaping the future of digital technology in Canada and we need analytical and inquisitive minds to support leading edge wireless technologies.  As an IMS Service Specialist, your role is essential for ensuring Rogers wireless voice services are always available.  You thrive in a fast-paced, ever-changing environment, and work collaboratively to develop tactical solutions for operational support challenges. Please note that background checks are required as a condition of employment.

What you’ll be doing?


  •     Managing the in-service performance of multiple IMS-based services, including configuration, patching, upgrades and security.
  •     Develop automation routines
  •     Execution, support, and testing of new platforms, products, and services
  •     Troubleshooting complex problems
  •     Develop, maintain, analyze and automate platform and service KPIs
  •     Collaborating and knowledge sharing with peers in Operations and Engineering

What you’ll have


  •     A post-secondary degree in Telecommunications, Engineering, or Computer Science
  •     Excellent problem solving and troubleshooting skills
  •     Experience with developing automated routines
  •     Experience in cloud computing
  •     Experience with networking and Linux server administration
  •     Good knowledge of Python, PHP, SQL, and shell scripting.
  •     Strong knowledge of VoIP technologies with an emphasis on SIP and DIAMETER
  •     Advanced level experience with IMS Core platforms and services

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 279398
Together, we'll make more possible, and these six shared values guide and define our work:

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Digital & Technology





Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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