OSS Technical Expert

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.


We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.


Come play a key role in building the future of innovation in Canada, Let’s make your possible.


Do you enjoy working on high-scale, complex, and high visibility projects and programs?  If yes, consider the following opportunity:


Job Title:  ServiceNow Technical Delivery Lead

Operations Support Systems (OSS) is the department dedicated to key applications that enable our technology teams to actively plan, deploy & operate our networks.  As an IT service management expert in OSS, you will own the ServiceNow service management tools and processes that empower teams across Rogers to automate and manage complex workflows.


What You Will be Doing :

  • You will work in an Agile environment to maintain, configure, operate, implement and extend our ServiceNow service management systems and processes.  
  • You will collaborate with various stakeholders across Rogers to define technical and procedural requirements.  From there, you will design, test, and implement solutions that fit the needs of the business. 
  • You will provide your expert recommendations on proposed implementations as well as architect new ServiceNow service management systems and processes.  
  • You will also perform maintenance and upgrade activities on our systems and identify the roadmap for our tools in order to maintain continuous support.


Your Strengths and Experience :

  • You have strong written and communications skills and you respect all ideas from your team to strive towards a common goal.   
  • You are comfortable working on mission critical systems and are ready to approach every challenge quickly and efficiently.
  • You are self-motivated and have a passion for continuous improvement.
  • Ability to bring clarity to complex business problems and communicate concepts in a meaningful and concise way.
  • Strong ServiceNow knowledge and experience in implementing ServiceNow solutions for: ITSM, CSM, FSM, CMDB, Discovery, Integration Hub, HR portals & workflows


What You Have :

  • A degree in computer science, computer engineering or equivalent experience
  • Minimum 3 years of ServiceNow design and development experience
  • Minimum 3 years of experience creating and documenting requirements, specifications, and solution designs in a software development environment
  • Extensive industry experience in ITSM best practices implementation
  • Ability to understand business needs, map them to functional requirements and capture technical design solution for ServiceNow deployment
  • Programming expertise in Java, JavaScript or other functional programming languages used in ServiceNow system
  • Knowledge of relational databases, Active Directory, and APIs
  • Deep understanding of ITIL and ITSM processes
  • Industry experience with DevOps and Agile architectures
  • Additional ServiceNow Skills and Certifications would be a plus




Schedule: Full time

Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 253922
At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
Posting Notes:  Digital & Technology 





Brampton, ON, CA Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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