Platform Specialist

Date: Jun 1, 2021

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

IPNCM Specialist

 

This position provides operational support for Data, Voice and Entertainment platforms, the Corporate and Wireless networks, and to the NOC.  It includes the configuration and provisioning of access network devices in the Wireline Access Network.  The areas of responsibility are; IP Management, Configuration Management and Capacity Augmentation with focus on IPv4/IPv6 management and switch and port assignments for optimum performance and within capacity constraints.

 

Expectation of Role

You will be expected to be proactive in developing/contributing techniques and processes to effectively manage and support the devices and services end to end.  This involves both hardware and software, from a security and daily operational perspective to ensure consistency with industry standards, internal policies and forward looking precautions.

 

Responsibilities:

  • Provide support with the commissioning, provisioning, and proactive maintenance of core and access network components of all services.
  • Provide technical support on problem service outages.
  • Actively participate in all projects related to the IP and Network Configuration Management (IPNCM); such as upgrades, modifications, augmentations and new service introduction.
  • Proactively monitor provisioning faults for root cause determination and recommendations based on findings.
  • Achieve a high level of security on platforms managed by IPNCM, by minimizing the vulnerabilities and by following guidelines from the vendors, engineering and the Network Security team.
  • Develop and review all MOP’s (Method of Procedure) prior to any change control activities to ensure impact to customers is minimized.  Work with other functional groups such as the NOC, Engineering and Platform teams (Network Planning, Management & Control Network, IP Core Server Operations) to review and approve proposed change activities.
  • Develops all documentation including methods of procedure, methods of restoration, backup procedures. Adhere to all policy and legal requirements under Health and Safety legislation.

 

 Key Accountabilities:

  • Ensure all customer data and information is secure from all unauthorized person(s).
  • Ensure best interest of Rogers and its business is prioritized.
  • Ensure risks associated with business or service is mitigated to highest degree of control.
  • Ensure all documentation such as but not limited to MOPs are complete with all relevant information and is reviewed by senior specialist prior to implementation.
  • Ensure system access policies are adhered to, acquiring exemption authorization where needed.
  • Ensure all policies and standards listed in Rogers’ literature are met and adhered to at all time.
  • Ensure business requirements are prioritized when on-call.
  • Ensure service delivery and customer satisfaction.
  • Ensure minimal, if any impact to customer service or the business when making changes in the network.
  • Ensure support is available from senior specialists if and when need arises thus minimize risks.

 

Qualifications:

  • Must have a technical college diploma or university graduate in a technology discipline (Computer Science, Computer Networking, Electrical Engineering).
  • Must have a technical understanding of TCP/IP and subnetting.
  • Must have experience with Cisco UBR10K, RFGW10 and Nexus Switch devices.  Experience with CASA devices is an asset.
  • Must have experience with networking, Cisco and Juniper routers and UNIX servers such as SUN or HP.
  • Must have a minimum of five years’ experience in Cable, Telecommunications or Internet in a Network Operations or Network Engineering environment.
  • Must be experienced in process development.
  • Must be proficiency with Microsoft Office, Visio and MS Project.
  • Core values; customer focus, team work, communication, accountability and innovation.
  • Role Specific Competencies; integrity, adaptability, problem solving, achievement orientation, listening, understanding and responding.
  • Ability to work both independently and as part of a team.
  • A high level of attention to detail and follow through.
  • Proven ability to produce results.
  • Excellent organizational and interpersonal skills.
  • Must be reliable and conscientious.
  • Must be available to work in a rotating on-call environment.
  • Must be a team player.
  • Must be able to work any shift as required.

 

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON 
Travel Requirements: None
Posting Category/Function: Technology & Engineering
Requisition ID: 237297
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

 
Posting Notes:  Information Technology & Engineering 


Job Segment: Telecom, Telecommunications, Engineer, Electrical, Network, Technology, Engineering

Location: Brampton, ON, CA

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