R4B Sr. Operations Analyst

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

 

Because we believe connections unite us, possibilities fuel us, and moments define us.

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.

 

Rogers is seeking for a Sr. Application Support Analyst with extensive production application support and/or development experience to join the R4B Commercial and Products Support team. Reporting to the Sr. IT Manager Development & Operations at the Rogers’ Brampton Campus, this individual will be responsible for the overall stability and day to day operations of the Unison, RBAM (Rogers Business Application Market) and other R4B IT systems, including application implementation, monitoring, troubleshooting, and bugs fixing.

Responsibilities include but are not limited to:

  • Maintain availability of the production applications within defined SLA’s.
  • Troubleshoot and resolve all incidents/service requests with defined SLA’s. Ensure timely actions and/or engage responsible team for any issues.
  • Lead the Root cause analysis investigation for all incidents and ensure permanent remediation is completed.
  • Initiate and implement timely changes to address operational gaps and root cause fixes.
  • Provide 24x7 application monitoring & support based on best practices and industry standards.
  • Perform Change Management and Release Management tasks to deploy patches and new versions to production
  • Perform pre and post validation for any production changes initiated/owned by other ITS teams, Network, Infrastructure, and any other technology groups.
  • Keep the applications documentation (OSI, Architecture, Data Flow, Integration diagrams, etc.) up to date in response to changes and additions
  • Maintain knowledge on all hardware and operating system and update security associate technology.
  • Coordinate system/network infrastructure teams, application architects and developers, and others to create and maintain high performance end-to-end production solutions.
  • Work with other ITS teams, vendors, and business partners to identify opportunities to improve operations service continuously.
  • Keep excellent communication with vendors and business partners and be the liaison with other ITS teams.

Experience, Education and Qualifications

 

  • Degree in Computer Science, Information Systems, Telecommunications Technology, or related field preferred.
  • 3+ years in an IT production support or IT systems administrator role.
  • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in-group problem solving situations; uses reason even when dealing with emotional topics.
  • Interpersonal Skills – Focuses on solving issues, not blaming; maintains confidentiality; listens to others; keeps emotions under control; remains open to others’ ideas and tries new things
  • Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
  • Strong oral and written communication, including being clear, informative, and responsive.
  • Strong in written and spoken English
  • Intermediate Microsoft O365 suite skills required.
  • Excellent organizational and analytical skills.

 

Technical Skills

 

  • Working knowledge of Unix and Windows platforms.
  • Basic knowledge and understanding of Networking, load balancing and SSL certification management
  • Strong knowledge of Apache and Tomcat support.
  • Familiarity with applications monitoring tools like HP diagnostic and SiteScope.
  • Working knowledge and understanding of Cybersecurity
  • Knowledge of ticketing systems like ServiceNow, Jira, Remedy
  • Java knowledge is a great asset.
  • Telecom knowledge is a great asset.

 

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.


Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.

 

 

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 252964
 
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
 
Posting Notes:  Digital & Technology

 

 

 

Location: 

Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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