Salesforce Application Architect

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.


We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.


Come play a key role in building the future of innovation in Canada, Let’s make your possible.


Do you enjoy working on high-scale, complex, and high visibility projects and programs?  If yes, consider the following opportunity:


Rogers is seeking a Salesforce Application Architect supporting our Sales and Marketing organizations for the Rogers Business portfolio ensuring all solutions are delivered on time within budget and with good quality. Reporting to the Senior Manager, at the Rogers Park Brampton Campus, you will be accountable and responsible for providing cost effective and quality solutions to projects and initiatives for our business partners.


What you will be doing…

 - Demonstrate a deep knowledge of all product offerings and solutions.
 - As part of Scrum team, propose, design, and develop the solutions using the Salesforce platforms.
 - Design, Develop and maintenance of a complex integrations between Salesforce and external systems.
 - Design solutions for the lead-to-cash user journey in the Sales process leveraging Salesforce and Industry components such as Enterprise Product Catalog (EPC), Configure Price Quote (CPQ), Contract Lifecycle Management (CLM) and Order Management (OM).
 - Working to transition from Salesforce Classic to Lightning and developing Lightning Components.
 - Work closely with the Salesforce Developers and Tech Leads to develop and improve on code/data quality and Salesforce user experience.
 - Build and unit tests the solution leveraging Salesforce Industry Solutions (i.e. Industry Console, Card Framework, Omniscript, Data Raptor and Integration Procedures).
 - Setup, Configure and Maintenance of the Salesforce applications ecosystem including Salesforce platform, Sales cloud, Service cloud, CPQ, CLM, Communication solutions, custom components, and various AppExchange packages.
 - Optimize business processes defined for a customer by leveraging Industry solutions. 
 - Help to document the Epics and User Stories during Design and work closely to guide Developers during Development and Testing Sprints.
 - Prepares documentation, use cases, current/proposed process, workflows, data flows, process re-engineering studies, functional specifications, risk integration, end-user adoption plans/ guides and organization structures.
 - Subject matter expert for all offerings and solutions and provide guidance to the Development team on the best use of OOB Salesforce/Industry products.
 - Work with Rogers Business Unit, Go to Market teams, ERM and IT teams to develop realistic IT solution and delivery schedule while clearly stating IT scope and deliverables.
 - Gathers and documents internal and external business user and functional specification requirements using interviews, document analysis, workshops, surveys, site visits, and task and workflow analysis in highly complex environments.
 - Accountable for Salesforce solution delivery for our business partners.
 - Recommends and delivers solutions that increase the overall Salesforce user experience.
 - Coordinates team efforts to resolve complex issues and conflicts and escalate to executive level wherever required.
 - Document current and future state processes, and develop technical specifications for projects and Enhancements.

What you have…
 - 5+ years of Developers Experience and 2+ years of Architecture experience in Salesforce CRM in a Telecom Industry
 - Experience with EPC, CPQ and CLM solutions such as Apttus, Conga and SF Industries
 - Experience in Salesforce Lightning. Extensive experience developing Lightning Components - both within the Salesforce Lightning Design System and by writing custom Lightning Components in Java Script and LWC.
 - Knowledge and experience in Core Industry platform, OmniScript, DataRaptor, Actions
 - Salesforce Certifications preferred 
 - Expert knowledge of Salesforce platform (Service/Sales/Communities): Apex, VisualForce, Lightning, LWC, object configuration, Classes, Controllers, Triggers, Data Loader, AppExchange, Web Services, Components, Custom Objects, Workflows & Approvals, Dashboards,
Reports, Analytic Snapshots, etc.
 - Experience with DevOps, Cloud and Salesforce application development lifecycle
 - Experience using versioning control/continuous integrations tools such as ANT, Git, GitHub, Copado
 - Expert knowledge in JIRA & Confluence tools
 - Demonstrated experience with Software Development Lifecycle methodologies (Waterfall and Agile).
 - Strong knowledge of Salesforce integration scenarios leveraging out of the box and third-party solutions. 
 - Effective communicator both oral and written, with the ability to frame technology issues in business terms.
 - Creates clear and coherent written materials.
 - Experience working in an end-to-end Salesforce / AppExchange solution implementations
 - Able to work in a fast-paced environment with aptitude for achieving results.


Schedule: Full time

Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 283723
At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
Posting Notes:  Digital & Technology 





Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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