Salesforce Solution Architect

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.


Because we believe connections unite us, possibilities fuel us, and moments define us.


Rogers for Business is transforming how we do business, and we need creative IT solutions that enable the new processes and new technologies that will take this business unit to the next level. As a Solution Architect, you define these solutions and communicate them effectively to both business stakeholders and technical delivery teams.  By balancing internal business and external customer needs with architecture principles, our toolbox of technologies and an understanding of cost effectiveness, you will be contributing to employee satisfaction, customer satisfaction, and the business value that IT delivers.


Joining a team of Architects under a Senior Manager and operating in a Kanban model within a scaled agile delivery environment, here’s what you’ll be doing:

  • Responding to requests from Scrum teams for solution designs and reviewing relevant backlog items.
  • Defining mid-level solution designs involving the Salesforce platform ( Sales , Service, Communities Clouds and SalesForce Industries) and related applications including Rogers legacy applications and third-party applications.
  • Creating documentation where needed for effective communication, including high-level solution context diagrams and process/data flow/sequence diagrams.
  • Presenting and reviewing your and other architects’ designs with the greater architecture team, impacted business stakeholders up to and including VP-level, and the Scrum development teams.
  • Working collaboratively with the architecture team to define, refine and adhere to design standards and best practices including advising on how to effectively use Salesforce components with minimal customization.
  • Advising scrum development teams on the best use of the platform & applications.
  • Ensuring technical coordination between scrum teams delivering different parts of an end-to-end solution and assisting in the investigation and resolution of complex issues.
  • Participating in Program Increment (PI) planning activities.


What you have:

  • Post-secondary degree/accreditation in Computer Science or a related field.
  • 5+ years experience in a corporate IT delivery environment in a developer/system analyst/architect capacity, preferably in the telecommunications industry.
  • Certification in and/or demonstrated experience designing and delivering solutions in Salesforce,  Salesforce Communications Industry Cloud (formerly Vlocity CME).
  • An understanding of other Salesforce Lightning applications including CRM, Marketing Cloud, Field Service, Experience Cloud (formerly Community Cloud), Einstein analytics and Integration Cloud (Mulesoft).
  • Experience working in a Scrum-based environment, preferably in a SAFe®-based scaled agile environment.
  • Experience using JIRA & Confluence for work management & knowledge management
  • A demonstrated history of effective communications both written and oral, with the ability to explain technology concepts to a business audience and vice versa.
  • An understanding of the business processes involved in developing, marketing, selling, delivering and supporting telecommunications products in the following families as they relate to business customers: wireless, internet & advanced networks (cable, fibre, fixed wireless), voice & collaboration, data centres & cloud services, internet of things.


As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.



Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 251255
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Digital & Technology





Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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