Senior Data Scientist

At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most. 


Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses. This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come. 

Come play a key role in building the future of innovation in Canada.
Are you up for the challenge and the fun? If so, consider the following opportunity:


The Access Network Engineering organization is looking for a Senior Data Scientist who will support the engineering and business teams in improving the customer experience and network performance by developing data driven solutions and generating valuable data-based insights to drive further network, process and business optimizations. Reporting to the Manager of End to End Service Experience, the successful candidate will leverage their expert knowledge of statistical analysis, machine learning and data driven algorithms to develop technology strategies that play a critical role in improving core services on the Rogers Network.


This position requires strong technical leadership, long term planning, and excellent communication skills across all levels of management.


Key Responsibilities:

  • Work with key stakeholders throughout the organization to identify opportunities for leveraging available data to drive customer experience and network performance improvements.
  • Use the expert knowledge of statistical analysis, data mining techniques, machine learning to develop data driven algorithmic models to describe and measure the performance of Rogers’s core services (internet, video, wireless, voice).
  • Use predictive modeling to enable proactive monitoring and actioning to maximize the positive customer experience.
  • Develop processes and tools to monitor and analyze model performance and accuracy.
  • Ability to develop data engineering processes to perform data transformation tasks on both streaming and batch data processing scenarios.
  • Coordinate with key functional teams to implement created models and monitor outcomes.
  • Design and implement personalized key performance identifiers that drive customer experience.
  • Assess the effectiveness and accuracy of new data sources and data gathering techniques.
  • Support the influence and impact across the enterprise in promoting the analytics strategic direction
  • Perform ad-hoc data analysis and correlations to help engineers and support teams solve service issues
  • Identifies opportunities to extend existing big data and emerging technologies to meet anticipated network, business and customer needs
  • Actively leads development of 1-3 year department technology strategies and roadmaps.
  • Development of the annual operating plan, forecasts, and budgets
  • Works closely with the IT/Network Architects, and cross functional teams for data architecture designs and integrations
  • Oral and Written Communications: Ability to deliver presentations and proposals to various audiences. Facilitates, influences, and persuades the decision-making of senior management on technical issues. Represents the company on technical matters.
  • Initiative: Proactively identifies present and future obstacles, issues, and opportunities. Takes actions to address such obstacles.
  • Innovation: Motivated to improve organizational performance through the introduction of new ideas, methods, processes, products, or services. Develops new ways of looking at a situation.


Key Qualifications:

  • Bachelor’s degree in Computer Science or Mathematics or Masters in Machine Learning, Statistics
  • 8 or more years of experience in research/development of statistical models, manipulating datasets, designing machine learning and data driven algorithmic solutions, predictive tools.
  • Excellent leadership, analytical techniques and problem-solving skills.
  • Knowledge of advanced statistical techniques and concepts (regression, properties of distributions etc).
  • Ability to use various computer languages (Spark, R, Python, SQL, etc.) to manipulate data and draw insights from large data sets.
  • Experience with distributed data/computing tools: Spark, Map/Reduce, Hadoop, Hive.
  • Experience creating advanced machine learning algorithms: regression, simulation, scenario analysis, modeling, clustering, decision trees, neural networks, etc.
  • Experience using one of major cloud provider web services, Mictosoft Azure preferred: Databricks, Azure Data Factory, Synapse, etc.
  • Excellent written and verbal communication skills for coordinating across teams.
  • A drive to learn and master new technologies and techniques.
  • Familiarity with Operator video, wireless, and voice services is definite plus:
    • From consumer mobile, web, and STB devices (WiFi, Ethernet).
    •   From service platforms (IPTV, DOCSIS, VoIP, LTE, etc.)
    •   Core IP network and HFC/xPON/RAN access systems

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.


Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: None
Posting Category/Function: Technology & Software Development
Requisition ID: 267395
Together, we'll make more possible, and these six shared values guide and define our work:

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Digital & Technology





Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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