Senior Network Specialist

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Rogers is currently looking for a Senior Platform Specialist, reporting to the Manager of Enterprise Network Operations, the successful candidate will maintain operational excellence through leadership and teamwork in accordance with corporate and departmental objectives, policies and procedures related to customer service, costs, productivity, and quality. 

 

What you will do….

  • Ability to provide technical leadership and coaching to a team of Platform Specialists.
  • Leading, designing and implementing automations across Network Operations using combination of in house and open source development tools.
  • Reviewing and approving network tools/scripts.
  • Identify and supporting new automation opportunities based on data driven analysis.
  • Serve as the top tier in fault identification, isolation, analysis, and resolution for IP network related technology platforms.
  • Engage in performance and fault analysis for issues requiring in-depth, extended investigation.  Recommend unique approaches to issue resolution, including situation analysis, testing strategies, and fault reproduction.
  • Provide expert technology platform support of change control process including impact analysis, method of procedure review, implementation, and verification.
  • Maintain all related network design and support documentation. Responsible for ensuring seamless introduction of new technology platforms and services into Enterprise Network Operations. Communicate with engineering regarding identified logical and physical network design issues and network performance.
  • Reviewing documentation from Product, Technology and Engineering ensuring that it conforms to operational standards and feasibility. Participating in feedback for NPI (New Product Introductions) to Product.
  • Identifying and tracking risks to related Platforms and Services. Auditing network, process, and procedural compliances. Acting as a lead on investigating cross-functional risks in the Enterprise Network.
  • Ongoing continuous improvement of internal process and procedures.
  • Knowledge sharing, Technical Documentation and Training creation.
  • Must be willing to work in a flexible work environment and after-hours conditions (escalation for Platform Specialist)
  • Conducting and/or supporting change management work for extremely complex changes.
  • Adhere to all policy and legal requirements under Health and Safety legislation.
     

What you have… 

  • 2 years or greater experience in a technical leadership role. Must show a successful history of coaching and mentoring highly technical support teams.
  • Experience in Software Development Life Cycle Tools: I.e. Jenkins, Git, GitHub, Ansible.
  • 3+ years experience leading and supporting network programmability & automation in Network Operations environment using any of the following Programming Languages: I.e. Java, Python, Ruby, PHP, VBscript, Perl, BASH.
  • Knowledge of Data analytics and Log parsing: I.e. Splunk, Grafana and others.
  • 7 years or greater experience troubleshooting in an IP and/or Fixed Network based service provider environment.
  • Innovation/Creative Thinking, Problem Solving/Judgment, Achievement Orientation and Listening, Understanding and Responding.
  • Experience with networking: routers/switches/firewalls, DDoS mitigation, routing, subneting and network protocols.
  • Demonstrated in-depth understanding of the TCP/IP protocol, specifically relating to the routing of IP packets (OSPF, ISIS, BGP, EIGRP, MPLS, MPLS VPN, and Multicast)
  • Demonstrated in-depth knowledge of XGS-PON Passive Networks (Best Practices and Design principles).
  • Experience with BNG Subscriber Management Functionality.
  • Experienced-based knowledge of Nokia ISAM 7360 OLT (XGS-PON) Platform and Residential Subscriber Services, AMS 5520 and related equipment.
  • Experienced-based knowledge of Nokia Service Router 7750SR/7210 platforms and services. TiMOS/SR OS, NFM-P/CPAM, Software. NRS-II+/SRA certification considered an asset.
  • Experienced-based knowledge of Cisco ASR and CRS Platforms, as well as Juniper MX-960 is considered an asset.
  • Demonstrated ability to work effectively in a team environment, in an organized, methodical, and pleasant manner.
  • Ability to take ownership and co-ordinate resolution of network related problems.
  • Provide expert technology platform support of change control process including impact analysis, method of procedure review, implementation, and verification.
  • Outstanding analytical and methodical troubleshooting skills.

 

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 245247
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

 
Posting Notes:  Digital & Technology 

 

 

 

Location: 

Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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