Senior Operations Specialist

Date: Jun 8, 2021

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.


Reporting to the Manager of Process Improvement, the successful candidate will be responsible for driving process improvements & transformational initiatives across Access Networks. The successful candidate will be a proactive and forward-thinking specialist, questioning the current methodology and status quo. He/she will be tasked to proactively research, develop and document processes to support stakeholder consensus and improve delivery of Access objectives.




•             Support the ANEO Kaizen Program by driving initiatives on a national level, including participation on steering and ambassador programs

•             Apply best-in-class practices and methodologies to improve processes and yield results efficiently and effectively

•             Pro-actively manage and develop strong relationships within the organization

•             Provide process engineering support and work closely with other groups to gather and analyze data to present findings

•             Develop improvement recommendations and designing future state processes for accountable process portfolio

•             Provide framework for the execution of new initiatives and opportunities for improvement



  • 5+ years of work experience with a major cable or telecom service provider.
  • Experience managing team of high performing individuals, accountable for vast transformational initiatives.
  • Excellent verbal and written communication skills, especially: listening, meeting facilitation and technical documentation
  • Strong experience in technical writing and the ability to interface internally and externally at all levels including senior management
  • Strong networking and negotiation skills are required
  • ITIL Foundations, Kaizen & Six Sigma Black belt preferred
  • Highly adaptive and flexible to changing environments and priorities
  • Well-developed process-focused team skills are required: influencing, facilitation, feedback, cooperation and conflict resolution
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: None
Posting Category/Function: Technology & Engineering
Requisition ID: 222518
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes:  Corporate 

Job Segment: Operations Manager, Telecom, Telecommunications, Engineer, Operations, Technology, Engineering

Location: Brampton, ON, CA

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