Service Specialist

Date: Apr 13, 2021

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Network Operations Service Specialist – IMS Services

We’re shaping the future of digital technology in Canada and we need analytical and inquisitive minds to support leading edge wireless technologies.  As an IMS Service Specialist, your role is essential for ensuring Rogers wireless voice services are always available.  You thrive in a fast-paced, ever-changing environment, and work collaboratively to develop tactical solutions for operational support challenges.

What you’ll be doing?

  • Managing the in-service performance of multiple IMS-based services, including configuration, patching, upgrades and security.
  • Develop automation routines
  • Execution, support, and testing of new platforms, products, and services
  • Troubleshooting complex problems
  • Develop, maintain, analyze and automate platform and service KPIs
  • Collaborating and knowledge sharing with peers in Operations and Engineering


What you’ll have

  • A post-secondary degree in Telecommunications, Engineering, or Computer Science
  • Excellent problem solving and troubleshooting skills
  • Experience with developing automated routines
  • Experience in cloud computing
  • Strong knowledge of VoIP technologies with an emphasis on SIP and DIAMETER
  • Advanced level experience with IMS Core platforms and services
  • Experience with networking and Linux server administration
  • Knowledge of Python, PHP, SQL, and shell scripting.
Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 169077
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes:  Information Technology & Engineering 

Job Segment: Telecom, Telecommunications, Engineer, Network, Developer, Technology, Engineering

Location: Brampton, ON, CA

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