Service Specialist

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Rogers is seeking a Service Specialist.  

 

You will be responsible for the administration and maintenance of Video On Demand ecosystem, network support systems, and wireless service verification. 

The Operations Core Video organization is responsible for operation and administration of the core video on demand systems and servers required to deliver VOD related services to residential customers. We pro-actively interact with a variety of platforms for the purpose of Fault, Configuration, Accounting and Performance Management.  We operate and manage systems supporting network functions (i.e. NTP) as well as support in the execution of wireless (3G, LTE, VoLTE, VoWifi, 5G) service verification. 

 

What you will be doing….

  • You will support the following:  Red hat/CentOS Linux, Evertz IPX, various HP servers and appliances and VMWare  
  • Manage the day-today operations of production equipment
  • Develop and perform routine maintenance activities
  • Detailed review of the engineering architecture and design to gain full understanding of the technology / product.
  • Research and recommend NSS/OSS tool requirements to support the new platforms
  • Transform architectural concepts and engineering designs into practical and tangible day-to-day operational guidelines, procedures and practices
  • Identify, research and implement fixes for chronic failure mechanisms affecting the Rogers Video services
  • Coordinate and execute service verification test plans of various wireless networks
  • Develop and automate service verification test plans
  • Collaborate with other specialists in the development of the technical steps in the MOP (Method Of Procedure) required to effectively implement complicated high risk changes to production service platforms
  • Act as Tier 4 technical escalation within Network Operations to address service impacting outages arising from technically challenging problems
  • Technical resource within the team working with Senior Specialist to escalate and interact with for support
  • Interact with the vendors on chronic failure mechanisms with an aim to derive underlying root causes. Manage implementation of fixes and recommendations.
  • Liaise with Engineering for ongoing projects and roadmap planning
  • Adhere to all policy and legal requirements under Health and Safety legislation

 

 What you have….

  • Experience within telecommunications environment is a definite asset.
  • 2-5 years of experience working with wireless systems
  • 2-5 years of experience in Linux systems administration
  • Knowledge of network and Internet Protocols (i.e.: DNS, RADIUS, SMTP, POP3, IMAP, HTTP, HTTPS, NNTP, NTP, NFS, SNMP, LDAP, BGP, OSPF etc.), analysis, deep packet inspections.
  • Competency in multiple scripting languages (incl. but not limited to PowerShell, Python, C++, etc.)
  • Must possess strong knowledge of;

                           Streaming Protocols (HSS, HLS, MSS etc.)

                           MPEG2 and MPEG4 (H.264).

                           Linux administration

                           IP routing/switching Protocols, IGMP, OSPF, Multicast and troubleshooting

                           Virtualization (VMware)

  • Ability to identify root causes on integration and inter-operability issues that affect the stability and performance of the video services in the production environment. Ability to take intelligent risk.
  • Ability to seek and translate available data from support systems into critical information and opportunities
  • Strong ability to manage conflicting priorities
  • Demonstrated ability to work effectively in a team environment, in an organized, methodical and pleasant manner
  • Ability to express a passion for the organization’s customers, stakeholders and peers
  • Well-versed in the latest technology offering, capabilities and trends
  • Effective oral and written communication skills
  • Must have a valid driver’s license in the province of Ontario

 

 

Schedule: Full time
Shift: On Call
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 233787
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

 
Posting Notes:  Digital & Technology 

 

 

 

Location: 

Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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