Service Specialist

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.


Because we believe connections unite us, possibilities fuel us, and moments define us.




We’re shaping the future of digital technology in Canada, and we need inquisitive, pragmatic minds to help us lead the way. As Service Specialist, you’ll be responsible for operation and administration of Advance Video distribution network that consist of an IP routing, content delivery networks and appliances required to deliver Video related services.  Interact with a variety of platforms for the purpose of Fault, Configuration, Accounting and Performance Management to ensure we deliver the best customer experience possible.


The Systems Administrator (Service Specialist) will be responsible for the Automation, Administration and Maintenance of multiple OS systems and video appliances.


What you’ll be doing:

  • Administration of multiple platforms: Digital Television, XGS-PON (fiber to the home), provisioning systems using bare metal/VMware and different OS types such as Linux, Windows, and Open stack
  • Technical Escalations: Act as a Tier 4 technical resource within Network Operations to investigate and resolving service impacting outages
  • Work on new product / technology introduction to insure they are ready for our customers and able to be managed.
  • Transform architectural concepts and engineering designs into day-to-day operational guidelines, procedures, and practices.
  • Fault management, Change management, Problem management and Vendor management on technical issues.
  • Leading special projects / Ad-hoc assignments as required
  • Supporting and building automation of task to be more efficient.

What you have:

  • Linux systems administration (Red hat / CentOS, Windows)
  • Scripting and Programming Languages:  Java, Python, PHP, VB script, Perl, bash
  • Experience within video services environment is preferred (Cisco/Arris/Synamedia/Scientific Atlanta)
  • Experience with automation mythologies to deliver innovative ideas and efficiency
  • Data analytics and Log parsing into tools (I.e. Splunk, Graphana and others is an asset)


As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.



Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Systems Administration
Requisition ID: 245068
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Digital & Technology





Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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