Service Specialist

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.


We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.


Come play a key role in building the future of innovation in Canada, Let’s make your possible.


Do you enjoy working on high-scale, complex, and high visibility projects and programs?  If yes, consider the following opportunity:


Job Description 

Wireless Packet Core Operations – Service  Specialist


As part of the Rogers Communications Network Management and Operations department, the incumbent will be responsible for implementing and integrating new services, features, nodes, software upgrades and maintaining associated nodes and Services. The position requires previous background in HSPA/LTE/VoLTE/VoWiFi Packet Core Nodes, IoT and experience supporting and maintaining cloud-native environments. Exposure to 5g networks would be considered as an asset. Please note that background checks are required as a condition of employment.




  • Provide technical support to Rogers Communications Wireless Packet Core PNF and VNF nodes and services on a national scope.
  • Integration of HSPA/LTE/VoLTE/VoWiFi/5G Packet Core nodes plus implementation of new services and CUPS architecture including cloud-native network functions.
  • Responsible to maintain the services with stringent change/incident/problem Management process discipline.
  • Ensure performance indicators are strictly adhered to when new services are introduced in the nodes.
  • Perform analysis of alarms and statistical measurements to investigate service affecting conditions.
  • Identify opportunities for automation and work towards implementing viable and sustainable solutions in compliance with industry standards.
  • Develop KPIs and threshold limit alerts within the available Monitoring systems to capture Service degradation.
  • Develop and publish technical documentation related to standards, procedures and preventive maintenance routines.
  • Establish Netscout, EBM, BMC, NNMi, Operation Orchestration, HPNA and Netcool alarming and backup solutions for the newly integrated platforms and obtain acceptance from NOC.
  • Developing and reviewing scripts (e.g python,perl).
  • Operate and maintain nodes on cloud-based solutions.
  • The Infrastructure Specialist role is essential for ensuring Rogers services are highly available through superior technical support capabilities that are utilized on the innovative HSPA/LTE/VoLTE/VoWiFi/5G Core service delivery Networks and platforms.
  • Create, review and implement change related procedures and ensure necessary analysis are performed to maintain highest quality of service.





  • A post-secondary degree in Telecommunications or Engineering is required; candidates with an exceptional record of accomplishment in large MSO or carrier operational environments will be considered on a case-by-case basis.
  • Demonstrated work experience with the following: SGSN/MME, GGSN, EPG, WMG, NTP, LDAP, DNS and associated services.
  • Exposure to OpenStack, networking and virtualization (e.g KVM, vmWare, Kubernetes).
  • In depth knowledge of Linux (experience with Linux OS installation, administration and scripting), TCP/IP, BGP, GRE, MPLS, GTPv1, GTPv2, Diameter, Sip, Sigtran, HTTP and LDAP.
  • Demonstrable experience in network automation and scripting (e.g python, perl, ansible) will be considered as an asset.
  • A Self-Starter mentality is required for this role, you must be able to learn from informal as well as formal channels (learning as you go, on the job peer training) as many of the concepts and services are still evolving within the industry.
  • Good Analytical and troubleshooting skills are essential.
  • Knowledge of ANSI, ETSI, 3GPP, GSM and CCiTT Standards.
  • Team player, along with the ability to work in a standalone capacity.
  • Demonstrated cogitation of customer focus approach and professionally driven attitude
  • Superior communication and interpersonal skills are required for the Infrastructure Specialist role.
  • Ability to work in a fast-paced, dynamic environment with changing priorities
  • Able to travel within North America.
  • Flexibility to work shifts, 24-hour operation including weekend and holidays. 
  • Candidate must possess the “thirst” to seek out answers on their own to challenges encountered and must be able to work collaboratively to generate tactical solutions to operational support challenges as necessary.
  • Proven analytical and problem-solving skills are mandatory.
  • Availability to work off-hours and on a rotating on-call schedule.
  • Industry certifications on technologies mentioned above will be considered as an asset.


As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.


Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.


Schedule: Full time
Shift: Rotating
Length of Contract: No Selection
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 272378
At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
Posting Notes:  Digital & Technology 





Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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