Sr Business Systems Analyst

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.


We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.


Come play a key role in building the future of innovation in Canada, Let’s make your possible.


Do you enjoy working on high-scale, complex, and high visibility projects and programs?  If yes, consider the following opportunity:


We are seeking for a Sr. Business System analyst who have various techno-functional skills in HR space to support our different business initiatives and business continuity plans. Candidates must have extensive experience with one or more of the these modules: Oracle HCM Cloud Product suite (Core HR, Payroll, Benefits, Absences, ESS, MSS)



  • Creating RFC for incidents and maintenance requests properly aligning with our release calendars and embargo periods

  • Communicating to our stakeholders on incidents, scheduled outages, and releases.  

  • Creating internal and external service requests and following up until resolution

  • Work collaboratively with our different downstream owners and support groups at various capacities in analyzing and resolving incidents (SSO, EFT, system outages, security) following IT processes (Change/Incident Management, Cyber Security, Management Approvals, etc)

  • Support and consider configuration management, security, quality control in designs/implementations

  • Support our developers in functional knowledge, analysis and testing capacity in troubleshooting issues or any enhancements

  • Support Integrations between Oracle HCM and other applications like Timekeeper, employee benefits providers, Pension, Total rewards, Discounts, company active directory etc.

  • Create, update and monitor batch processing on our SaaS applications

  • Facilitate meetings and JAD sessions with various IT groups, HR functional and business partners to understand requirements and processes and translate them into technical requirements

  • Conduct and support ITQA/functional teams in test planning and functional/system testing

  • Facilitate the review and prototyping sessions on SaaS product upgrades

  • Identify project scope, estimate efforts and duration to complete tasks. 

  • Design and assist with IT process improvements to ensure quality and quantity of work being delivered

  • Managing technical aspects of application software (GUI, SSO, user interfaces, and third-party components, server bounce, restart)

  • Configure, build and personalized Oracle HCM views, workflows, BI Reports, HCM extracts, Fast Formulas

  • Work closely on a timely basis with functional teams in supporting BAU activities from onboarding, generating system ids to payroll, benefits, etc.


Required Experience & Skills:

  • 5+ years of technical experience on various Oracle HCM Cloud modules (Core HR, Benefits, Payroll, Absence, Self-Service, Absence Management)

  • Experience with software development support tools (e.g. JIRA, HP ALM etc)

  • Knowledge of SOA or Oracle Integration Cloud would be an asset

  • Must have strong problem solving and analytical skills

  • Extremely detail-oriented, and able to produce accurate, precise work under minimal supervision and tight deadlines

  • Strong time management skills and attention to detail

  • Strong written and verbal communication skills


Nice to Have:

  • Knowledge of Kronos would be an asset

  • Knowledge of SuccessFactors (eBiz/LMS) would be an asset

  • Knowledge in WIM would be an asset





Schedule: Full time

Shift: No Selection

Length of Contract: Not Applicable (Regular Position)

Work Location: 8200 Dixie Road (101), Brampton, ON 

Travel Requirements: Up to 10%

Posting Category/Function: Technology & Information Technology

Requisition ID: 276159


At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @


Together, we'll make more possible, and these six shared values guide and define our work:


  1. Our people are at the heart of our success

  2. Our customers come first. They inspire everything we do

  3. We do what’s right, each and every day

  4. We believe in the power of new ideas

  5. We work as one team, with one vision

  6. We give back to our communities and protect our environment


Posting Notes:  Digital & Technology 





Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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