Sr Infrastructure Specialist

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we’re looking for:
Reporting to the Manager of Transport Operations, the Senior Transport Operations Specialist is responsible for ensuring the quality and reliability of the Transport Network and for effectively, maintaining and supporting the Transport network elements which support the DWDM backbone Access and Core, Fiber, and Synchronization Timing networks at Rogers, while ensuring network SLA commitments are achieved.

What you’ll do:

• Provide 24x7 on call Tier 3 network technical support and fault management of critical and non-critical incidents to internal departments such as NMC, Provisioning, Regional Operations and Sales organizations.
• Interface with vendor Technical Assistance Centre’s for assistance in resolving escalated network outages, chronic customer issues and network performance issues.
• Manage maintenance window planned, and non-planned transport activities as required.
• Liaison with network engineering to ensure network anomalies are addressed in accordance with criticality
• Implement engineering specifications for software, hardware and feature upgrades
• Operational acceptance of new software and hardware before it is deployed in the network, including the design and execution of a test plan ensuring Wireline Access Networks requirements are met.
• Enhance network security through user administration of all transport network elements.
• Administer and deploy network element backup policies as part of preventive maintenance routines to ensure effective recovery of systems in emergency situations.
• Run weekly and monthly performance reports and provide in depth analysis of metrics that do not meet SLA’s.
• Perform proactive analysis of statistical data to identify potential fault trends and utilization issues and action accordingly.
• Represent Team at project meetings to ensure effective integration of new technologies or enhancements of existing equipment.
• Working and supporting the Transport team in project plans.
• Keeping track of Issues on the Projects and running KPI.
• Compile investigation reports for critical network incidents and customer related issues.
• Create training plan and documentation and facilitate training to internal departments.
   

 What you bring:

• Degree in Electronics/Telecommunications or equivalent academic qualification
• Minimum of 5-10 years’ experience in a telecommunication MSO environment in a supervisor or management capacity
• Knowledge of the following would be an asset: SONET, DWDM, Fiber Technology, Synchronization, WAN/LAN internetworking principles & practices, CISCO 15454 SDH, Alcatel Pss32,PHM, Sam/Tellabs DACS,
• Knowledge of current and evolving Network Management principles, protocols, and architectures
• Demonstrated ability to provide leadership to a highly skilled technical team including performance guidance & evaluation, resource scheduling, coaching and mentoring
• Proven ability to provide guidance and remain flexible & focused in a  highly stressful and dynamic environment
• Effective written, verbal, and interpersonal communication skills supported by strong organizational skills.
• Ability to make effective decisions and to carry out work within broad guidelines.
• Ability to work efficiently and independently in high stress situations.
• Highly adaptive and flexible to changing environments and priorities.
• PC literate including a working knowledge of Microsoft Office Suite - XP, Microsoft Access, FTP, SFTP, Telnet, and a broad familiarity of scripting.
• Well-versed in the latest technology offerings, capabilities and trends.
• Core competencies should include integrity, accountability, innovative, adaptable,  teamwork, and initiative and customer service orientated.
• PC literate including a working knowledge of Microsoft Office Suite – XP & NT, UNIX, FTP, Telnet, C++, TL1 and Scripting.

Core Competencies:

• Demonstrated leadership skills and execution.
• Strong organizational, communication and presentation skills.
• Ability to easily understand and to be understood.
• Adaptable to change with the ability to lead change adoption.
• Ability to make crucial technical decision at very short notice.

Soft Skills Requirements:

• Proficient written and oral communications skill

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. 

As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

Competitive salary & annual bonus 

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs. 

Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores. 

• Paid time off for volunteering 
• Company matching contributions to charities you support 

Growth & Development Opportunities:

• Self-driven career development programs (E.g. MyPath program)
• Rogers First: priority in applying to internal roles of interest 

Wellness Programs:

• Homewood employee & family assistance program
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions o Low or no-cost fitness membership with access to virtual classes 

Our commitment to the environment and diversity:

• Work for an organization committed to environmental protection
• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 318461

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology