Sr Manager, AI Solutions

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

The Rogers Data & AI Strategy team, as part of the larger Data & Analytics department, has a mandate to drive democratization, through innovation, governance, and empowerment, while ensuring responsible and effective management of the AI lifecycle. We are open to hire for our Vancouver, Calgary or Greater Toronto Area Location. This team is accountable for such items as: 

• Driving a cross-functional AI Strategy that enables the enterprise business strategy;
• Facilitating innovation and contributing to architectural and solution designs that are rooted in achievement of outcomes (effective use); 
• Producing processes and practices to guide AI development, deployment, use, and value realization/measurement; and
• Empowering the company with the education, training and hands on partnership required to effectively leverage data and AI to achieve business results.

We are seeking a Sr Manager, AI Solutions who will be considered a trusted, “go-to” data and AI resource, known for driving results and being an expert in bridging business outcomes and technical solutions. This role will leverage their expertise in AI/ML and Generative AI (GenAI) technologies to lead a team of resources who partner with the company throughout the AI lifecycle to identify strategic design choices with an eye for reusability, and who catapults the accomplishments of the company by transferring learnings from one area into the inspiration for another group. The ideal candidate will have a strong understanding of AI technologies, a history of collaboration with business unit partners, and a proven track record of achieving results.

Responsibilities include:  

• Lead a team of AI professionals, providing technical guidance and leadership, focusing on growth of their business fluency, and prioritization to ensure we are providing the services that bring the most value to Rogers.
• Mentor the ML Ops function; be a representative of our AI partners, within IT, to ensure that the services provided by the ML Ops fulfill the needs of the business.
• Advise on the creation of the LLM Ops capability. 
• Build relationships with our business partners, investing in the achievement of their AI goals and priorities, and their teams.
• Collaborate in the curation, regular review and evolution, and achievement of a cross-functional AI Strategy. 
• Partner with Principal Enterprise Data & AI Architect and Data Solution Architecture to create approved, accessible, reusable, AI Architecture and AI Solution Design, including spaces that allow for secure, agile, innovation and experimentation.
• Lead team accountable to develop and implement best practices, processes, and standards for AI solution development and deployment.
• Facilitate creation and activation of approved GenAI patterns, through navigation across processes and in collaboration with cross-functional teams, including data scientists, engineers, product managers, legal, security, and privacy. 
• In partnership with peers, facilitate a federated AI & GenAI centre of excellence (CoE) that inspires shared learnings and builds a community of AI partners across the enterprise.
• Own the AI self-serve capability - represent Data & AI Strategy with our AI partners to ensure they understand and can leverage approved AI Architecture, solutions, best practices, and development frameworks to achieve their outcomes. 
• Stay up to date with the latest advancements in AI technologies, tools, and methodologies, facilitate intentional innovation, and identify opportunities for application.
• Ensure AI solutions built enterprise-wide, are scalable, secure, and compliant with relevant regulations and ethical guidelines.

Qualifications:   

• Post-secondary education.
• 5+ years’ experience in AI solution development, with a strong understanding of machine learning, natural language processing, and generative AI capabilities. 
• Demonstrated ability to independently manage a team (7+ year’s experience), as well as inspire mentorship to other team and resources, indirectly.
• 10+ years’ accountable for delivery of technology initiatives that fulfilled business outcomes. 
• Ability to strategize, build roadmaps, and ensure execution.
• Strong problem-solving and analytical skills, with the ability to break down complex problems into simple, executable, steps.
• Understands the importance of data as an enabler to AI. 
• Customer service-focused, and collaborative at the core, with excellent communication and presentation skills, and the ability to explain complex technical concepts to diverse audiences. 
• Solid organization skills, with proven attention to accuracy and detail. Understands that proactive communication and setting expectations is a key success factor.
• Self-motivated and professional, with the ability to work with a wide range of individuals and subject matter experts.
• Perseverant. Able to carve a path forward through complex or uncharted processes, creating documented paths in your wake. 

If you are a thinker-doer, who has mastered the ability to match your technical understanding with a customer-service focused business acumen and is passionate about growing the AI community, vision, and capabilities at Rogers, we encourage you to apply. Don’t meet all the requirements but think you would be a good fit? Apply and convince us.

 
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 308542
 
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.  

Successful candidates will be required to complete a background check as part of the hiring process. 
 
Posting Notes:  Technology