Sr Mgr Solution Management

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

 

Because we believe connections unite us, possibilities fuel us, and moments define us.

 

Rogers is seeking a Sr. Manager, Solution Management acting as the advisory and focal point of contact that will leverage technology solutions to help our business partners across Rogers to achieve their business objectives. Reporting to the Director of Platform Engineering, at the Rogers Brampton Campus, this individual will direct all aspects of Business Unit Relationship management. The Sr Manager will proactively work with the business stakeholders during the concept creation, budgeting, project specification, business requirements definition stage as well as any requirements for new initiatives.  As a Sr. Manager Solution Management, you will be a trusted advisor to meet business objectives by bringing the technology perspective to the table.

 

Responsibilities

  • Manages team of Solution Managers responsible for the intake, evaluation, coordination, and estimation of all infrastructure requirements of program intake for platform build and deployment

  • Aware of and contributes to business strategic plans and direction and is the relationship lead for a complex line of business or set of portfolios within an operation.

  • Acts as single point of contact for entire line of business, ensuring delivery of all platform engineering commitments and solutions across an operation.

  • Fully participates in line of business or operational company objective decision-making process, communicating business partner needs and plans at leadership levels to ensure alignment with platform strategic direction.

  • Manages team that builds requirements documentation, analyzes opinions, and proposes solutions related to services for complex projects.

  • Oversees service delivery program that identifies appropriate delivery options, providers, and priorities.

  • Builds trusted relationships and effective service delivery programs, resolving tactical conflicts across IT, to better design and implement solutions and achieve business priorities, in partnership with client and delivery organizations.

  • Determines key metrics for evaluating performance relative to SLAs.

  • Determines staffing requirements and may select team members

 

A career at Rogers leading the Platform Engineering Solution Management team will provide you with the following development opportunities

  • Own the relationship between Platform Engineering and its business partners.

  • Meet business objectives by bringing the technology perspective to the table, while participating in the business decision making process.

  • Ensure awareness of and alignment to business objectives and priorities with platform plans and directions.

  • Communicate the overall book of work and manage expectations and demands made of platform.

  • Drive solution definition and execution process within platform as a bridge between all groups within platform and with the business: to provide ongoing business perspective and knowledge, to surface and drive issues resolution, and to broker platform services and functions in an optimal, smooth and sustainable manner.

  • Provide a single accountable and bridging point of contact for both the business and platform.

  • Promote customer advocacy of platform value proposition as an enabler of competitive advantage through technology not as an order taker.

 

Experience & Education

  • Undergraduate Degree or equivalent work experience

  • 5 or more years of relationship management and/or leadership experience.

  • Experience in managing teams

 

Technical Skills

  • Communicates effectively with meaningful and articulate verbal discussions.  Creates clear and coherent written materials.

  • Synthesizes information into succinct, concise and logical summaries and reports.

  • Demonstrated experience with a variety of Project Management Business Process Management and Software Development Lifecycle methodologies (Waterfall and Agile)

 

Competencies

  • Business Functional Knowledge

  • Business Systems Planning

  • Consulting

  • Financial Knowledge

  • Foundational Architecture Knowledge

  • Information Systems Knowledge

  • Client Partnership

  • Collaboration

  • Knowledge of Infrastructure, Private/Public cloud and added advantage

  • Knowledge of Telecomm domain and added advantage

 

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.


Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.

 

 

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 250914
 
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
 
Posting Notes:  Digital & Technology

 

 

 

Location: 

Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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