Sr. Business Analyst

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.


Because we believe connections unite us, possibilities fuel us, and moments define us.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.


Rogers is seeking a Sr. Business Analyst to join the Engagement team within the Demand Management unit. Reporting to a Sr. Engagement Manager, at the Rogers Park Brampton Campus, this individual will be responsible for the following:


What you will be doing:

  • Work with Engagement Manager and Stakeholders to ensure that the requirements are well defined, documented and prioritized.
  • Work with Business and Technology stakeholders to ensure Functional and Non-Functional requirements are elicited. This includes working with Solution Architecture and Cyber Security and Production Support primes to ensure a holistic view to requirements.
  • Drive & contribute to project solutions discussions - JAD sessions, responsible for gathering input and documenting HLD/DDD (High Level Design / Detailed Design Document) and JIRA stories.
  • Step in to back-fill role gaps (e.g. Engagement Manager) as needed.
  • Responsible (in partnership with the Engagement Manager) for aligning all technology teams (including Digital, Network) when facilitating solution discussions.
  • Responsible for documenting / managing change requests (PCRs).
  • Track/document assumptions, risks, dependencies, and ensure appropriate actions.
  • Responsible for artifact documentation (examples include JIRA stories, HLD/DD) and submission to IT PMO.
  • Support testing teams/activities: test plan/case creation.
  • Work closely with third party technology vendors; ability to challenge the vendor design to ensure what is being built satisfies the needs of our business partners.
  • Actively engage in the solution design process; must be able to contribute and challenge solution decisions.
  • Ability to work effectively in both Waterfall, Agile and Hybrid SDLC (Software Development Life Cycle).

What you have:

  • Technology undergraduate degree, Business, or equivalent experience.
  • Experience as a Business Systems Analyst preferably with knowledge of Telecommunications products.
  • Associate Certificate in Business Analysis, or in progress (i.e. CBAP Preferred).
  • Experience using Rogers systems preferred.
  • Jira knowledge is an asset. 
  • Demonstrated experience in Vendor Management/Coordinating third party development.
  • Knowledge of or Experience with Software Development Lifecycle methodologies (Waterfall and Agile).
  • Demonstrated success working with internal and external business teams to understand and gather requirements and working with project teams to meet expectations.
  • Ability to quickly grasp new ideas and solutions, communicate effectively with colleagues (business and technical staff) and end users.
  • Excellent decision-making, problem solving, verbal and written communication skills; interpersonal and organizational skills.
  • Ability to build relationships, work collaboratively, and resolve problems with people at all levels in the organization.
  • Experience working with external vendors.
  • Core Competencies: Customer service orientation; teamwork and collaboration; adaptability; initiative; analytical thinking.
  • Role-Specific Competencies: Business Analysis; innovative design skills, problem solving; work-flow analysis; project management.
  • Ability to express ideas and facts in a clear and understandable manner, tailoring communication to the intended audience.
  • Excellent time management and priority management skills.
  • Flexible and possess a willingness to take on new projects/roles and to contribute to the team's success in a variety of capacities.
  • Self-starter with the ability to multi-task effectively and independently within a fast-paced environment.



As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.



Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 249535
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Digital & Technology





Brampton, ON, CA Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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