Sr. Business Analyst

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.


We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.


Come play a key role in building the future of innovation in Canada, Let’s make your possible.


Do you enjoy working on high-scale, complex, and high visibility projects and programs?  If yes, consider the following opportunity:


Rogers is seeking a Sr. Business Analyst to join the Engagement team within the Demand Management unit. Reporting to a Sr. Engagement Manager at either the Rogers Park Brampton Campus, or the Downtown Toronto Campus, this individual will be responsible for the following:


What you will be doing:

  • Work with Engagement Manager and Stakeholders to ensure that the requirements are well defined, documented and prioritized.
  • Work with Business and Technology stakeholders to ensure Functional and Non-Functional requirements are elicited. This includes working with Solution Architecture and Cyber Security and Production Support primes to ensure a holistic view to requirements.
  • Facilitate project solutions discussions - JAD sessions, responsible for gathering input and documenting HLD/DDD (High Level Design / Detailed Design Document) and JIRA stories.
  • Step in to back-fill role gaps (e.g. Engagement Manager) as needed.
  • Responsible (in partnership with the Engagement Manager) for aligning all technology teams (including Digital, Network) when facilitating solution discussions.
  • Responsible for documenting / managing change requests (PCRs).
  • Track/document assumptions, risks, dependencies, and ensure appropriate actions.
  • Responsible for artifact documentation (examples include JIRA stories, HLD/DD) and submission to IT PMO.
  • Support testing teams/activities: test plan/case creation.
  • Work closely with third party technology vendors; ability to challenge the vendor design to ensure what is being built satisfies the needs of our business partners.
  • Actively engage in the solution design process; must be able to contribute and challenge solution decisions.
  • Ability to work effectively in both Waterfall, Agile and Hybrid SDLC (Software Development Life Cycle).


What you have:

  • Technology undergraduate degree, Business, or equivalent experience.
  • Experience as a Business Systems Analyst preferably with knowledge of Telecommunications products.
  • Associate Certificate in Business Analysis, or in progress (i.e. CBAP Preferred).
  • Experience using Rogers systems preferred.
  • Jira knowledge is an asset. 
  • Demonstrated experience in Vendor Management/Coordinating third party development.
  • Knowledge of or Experience with Software Development Lifecycle methodologies (Waterfall and Agile).
  • Demonstrated success working with internal and external business teams to understand and gather requirements and working with project teams to meet expectations.
  • Ability to quickly grasp new ideas and solutions, communicate effectively with colleagues (business and technical staff) and end users.
  • Excellent decision-making, problem solving, verbal and written communication skills; interpersonal and organizational skills.
  • Ability to build relationships, work collaboratively, and resolve problems with people at all levels in the organization.
  • Experience working with external vendors.
  • Core Competencies: Customer service orientation; teamwork and collaboration; adaptability; initiative; analytical thinking.
  • Role-Specific Competencies: Business Analysis; innovative design skills, problem solving; work-flow analysis; project management.
  • Ability to express ideas and facts in a clear and understandable manner, tailoring communication to the intended audience.
  • Excellent time management and priority management skills.
  • Flexible and possess a willingness to take on new projects/roles and to contribute to the team's success in a variety of capacities.
  • Self-starter with the ability to multi-task effectively and independently within a fast-paced environment.

Schedule: Full time

Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 266156
At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
Posting Notes:  Digital & Technology 





Brampton, ON, CA Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

Job Segment: Business Analyst, Solution Architect, Testing, Cyber Security, Technology, Finance, Security