Sr. IAM Support Specialist

Date: Aug 13, 2019

Location: Brampton, ON, CA, L6T 0C1

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.


Seeking Sr. Application Support Specialist in the area of Identity and Access Management.

Reporting to the Sr. Manager, Cyber Security IAM Production Support at Brampton Campus this individual will have the following responsibilities:


  • Day-to-day production support oversight, maintenance, operation, configuration and customization of  identity  security platform Support  of social login and cloud based technologies for Rogers Customers
  • Maintenance and support of LDAP based Directory Services (not to be confused with Microsoft AD)
  • Support of Identity Management and Account Provisioning including life-cycle operations.
  • 3rd level application support and assistance for the on-call personnel (in rotation)
  • Collaboration with the DevOps team on design and development of new solutions
  • Liaison with other IT groups to ensure  systems operation and capacity planning requirements are met
  • Participate in and contribute to application implementation activities during maintenance activities and application releases
  • Actively contribute to platform monitoring and housekeeping
  • Develop and maintain documentation for system configuration and operating procedures
  • Develop new and maintain existing support automation solutions based on Java, Pearl, Python, .NET
  • Collaborate with vendors on technical support issues and future upgrade needs.


Experience & Education:

  • A recognized under-graduate degree in engineering, computer science, mathematics or a related discipline
  • Must have minimum 5 years in the server-side application support role.


Technical Skills:

  • Must have working knowledge of Directory Services, LDAP protocol and LDAP related operations
  • Experience in working with Apache Web Servers or equivalent web server operations.
  • Proficiency in Linux/Unix operating Systems is required
  • Good working knowledge of Windows Server OS
  • Must have excellent Shell scripting skills
  • Strong experience in server-side application and systems troubleshooting
  • Knowledge of SAML and OID based authentication
  • Must have experience in Identity Management
  • Must have experience in in Single Sign On
  • Good understanding of basic networking technologies i.e. LB, WAF, etc



  • Excellent communication in English spoken and written
  • Highly developed teamwork skill, personable and enjoys working with people
  • Excellent problem-solving and analytical skills
  • Broad interests and knowledge in technology with the ability and desire to learn new skills
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: None
Posting Category/Function: Technology & Information Technology
Requisition ID: 161686
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.

Posting Notes:  [[req_strategyPage]] 


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