Sr. Manager Robotic Process Automation (RPA)

Date: Aug 9, 2019

Location: Brampton, ON, CA, L6T 0C1

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.


The Sr. Manager Robotic Process Automation (RPA) will be responsible for managing a team of IT professionals that:

  1. Lead RPA IT Engagement and Support   

  2. Partner with the business to deliver workflow automation projects


What you’ll be Doing


Partner with the business to deliver on RPA/RDA Automations

  • Lead engagement RPA/RDA automations

  • Support the E2E RPA/RDA Lifecycle (Intake, Delivery & Operations)

  • Coordinate IT support and facilitate IT processes

  • Build the Governance/Support models


    Partner with IT Teams to deliver RPA/RDA Automations

  • Engage IT teams (Security, EA, Infra, Application SMEs, QA) as necessary

  • Scale/Support the infrastructure required to support RPA/RDA

  • Lead the execution of RPA/RDA deployments

  • Establish RPA/RDA technical standards and best practices


Lead Workflow Automation Engagement

  • Manage the Rogers Workflow Hero Program

  • Solicit workflow automation ideas and consult with the business process owner

  • Empower Rogers employees to work smarter by automating their manual processes


Deliver Workflow Automation Projects

  • Support our business partners and ensure successful delivery of Workflow Hero projects

  • Instill a culture of collaboration/ownership through quick response to issues, improved partnerships and proactivity

  • Track business benefits on every engagement


Lead the Team

  • Drive performance/delivery

  • Ensure that each team member has a development plan

  • Conduct monthly discussions devoted to each team member’s development


Continuous Improvement

  • Foster a culture of learning, mentoring and coaching

  • Drive continuous improvement of the team’s processes and deliverables

  • Share knowledge and contribute to the team’s success 


Experience & Education

  • Minimum bachelor’s degree in Computer Science, Engineering or Business

  • Experience with RPA/RDA tools, processes and methodologies

  • Solid understanding of large/complex IT environments

  • Telecommunications experience an asset


Skills and Qualifications

  • Team Leadership

  • Strong process orientation

  • Excellent verbal and written communication

  • Proven track record of executing on process automations

  • Demonstrated success in leading and executing on large transformation programs

  • Strong critical thinking, interpersonal and relationship management skills

  • Strong facilitation, influence and negotiation skills

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: None
Posting Category/Function: Technology & Information Technology
Requisition ID: 160021
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.

Posting Notes:  [[req_strategyPage]] 


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