Sr. O365 Specialist

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Rogers is seeking a Sr. M365 Specialist to provide technical support across Active Directory, Azure AD and Office 365, including Exchange and associated services. Reporting to the Manager M365 at the Brampton campus, the Senior AD/Office365 Administrator will work with members of the IT Services and operations teams to provide ongoing support for users and infrastructure services.

What you'll be doing:

• Function as an in-house expert in proactively monitoring and managing the O365 environment on a day-to-day basis.
• Apply enhancements and fixes as needed to maintain optimal performance and security.
• Provide second-tier support during and after migrations; administer the O365, ADFS, and OneDrive portals.
• Ensure support is available and act as the escalation point for the O365 environment.
• Maintain on-call availability 24/7 to handle elevated emergencies that cannot be resolved by lower-level administrators.
• Lead the onboarding and configuration of enterprise and third-party applications into Azure AD SSO using SAML, OAuth, and OpenID Connect.
• Collaborate with application owners and vendors to gather integration requirements and ensure secure federation.
• Maintain and monitor SSO certificates, tokens, and metadata to ensure uninterrupted authentication flows.
• Troubleshoot SSO issues and coordinate resolution with internal teams and external partners.
• Administer Azure AD PIM for role-based, time-bound access to Tier 0 and Tier 1 resources.
• Configure approval workflows, MFA enforcement, and just-in-time access policies for privileged roles.
• Monitor and audit PIM activity logs, role assignments, and access reviews to ensure compliance.
• Support emergency access account management and ensure alignment with Microsoft’s security operations guidance.
• Serve as a subject matter expert for architecture, performance tuning, and technologies related to O365 and collaboration.
• Work with vendor technical teams to deploy software and patches that integrate with and enhance corporate systems.
• Utilize analytical skills and Microsoft technology expertise to support Active Directory, ADFS, OneDrive, EOP, and Exchange in a high-availability environment.
• Develop and update system administration procedures and technical documentation.
• Work closely with developers, storage administrators, and server administrators to ensure cohesive operations.
• Facilitate change in the environment by working within the framework of a formal change control process.

What you bring:

• Minimum 8-10 years software/hardware technical support experience in large infrastructures supporting
• Microsoft Directory Services, M365, AD Connect, Azure Application Proxy, ADFS, SSO, File services, Exchange and Microsoft Windows Server 2003/2008/2012 environments (30k+ user)
• Extensive knowledge of Multi-factor Authentication, SAML, OAuth 2.0 and OpenID,  
• Must have experience working with Microsoft technical support teams
• Extensive Experience with Azure AD, AD Connect, ADFS, EOP, Office 365 and Microsoft Cloud platform
• Familiar with DNS, WINS, and DHCP
• Extensive knowledge of PowerShell and scripting

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great

This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you!

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: Up to 10%
Background Check(s) Required: Canadian Criminal Record Check 
Posting Category/Function: Technology & Information Technology
Requisition ID: 305366

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology