Sr. Ops Enablement Specialist

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Rogers Communications is seeking a Sr. Operational Enablement Specialist to join the Operational Readiness team within Technology. The position will be responsible for enforcing and enabling new technologies and services that supports business & customer services and applications, assisting the PMO, Engineering and Operations, by ensuring the required Operational needs are met to transition to the production environment. In addition to supporting to process, the successful candidate would have a strong ability to hold others accountable for deliverables, provide updates and communicate with senior leaders within Operations and track items to conclusion. The position is designed to work with different project styles (Waterfall and Agile) and interface across the Technology Organization being part of multiple programs at once. As part of the recruitment process, successful candidates will be required to complete criminal and credit background checks.

What you will do:

• Responsible for the day-to-day requirements of the Operational Readiness process and requirements
• Participate within program meetings as an Ops Representative and ensure require all required stakeholders are engaged
• Obtain Ops sign-offs from Directors and teams to ensure compliance to the NTI/NPI process
• Ensure accuracy and completeness of required artifacts and provide feedback as necessary to ensure adherence to documentation standards.
• Continuously evaluate and evolve the Operational Readiness process, implementing new solutions that address the most identifed gaps.
• Identify best practice opportunities and where appropriate share across other teams
• Participate in specific Operations Management activities, as required.
• Participate in special projects, as required
• Be focused on Continuous Improvement in all areas of Operations
• Some flexible hours of work may be required.
• Understand the breadth of the network and services based upon the evolving needs of the business, leveraging experience and leadership to collaborate with peers of the same level and challenge them diligently
• Enforce and support daily/weekly/monthly KPI’s and Metrics
• Continually seek and implement opportunities to increase Customer Satisfaction.
• Ensure alignment with ITIL v4 and other industry best practices and methodologies.
• Work with stakeholders to plan and implement new features and enhancements required
• Define key business metrics or indicators that drive excellence in process execution.
• Adoption of the operations change management process and policies.
• Communicate the Policies, Processes, and Procedures to customers and stakeholders.

What you bring:

• Experienced in acting as a Governing Body to enforce Policy and procedure.
• Build partnerships and foster teamwork with stakeholders across Technology teams.
• Experience with ITIL methodologies and industry best practices
• Experience in a multi-vendor service delivery, including experience with large Service Management rollouts
• Understanding of network fundamentals, IP transport and fiber networks and project lifecycle within telecommunications
• Good presentation, facilitation, collaboration and team leadership skills.
• Influencing others, negotiation and not afraid to hold those accountable for quality and meeting the requirements for Operational Readiness
• Working knowledge of industry standard architectural tools, processes and frameworks.
• Proven ability to analyze and solve a wide range of technical problems.
• Resolves problems independently and/or through a support team.
• Experience of planning and progressing work activities using initiative and independent judgment.
• Excellent written and verbal communication skills are a must.
• Likes to have fun and working cross-functional
• Ability to effectively communicate technical concepts to non-technical clients/partners is of significant importance, specifically at senior management level.
• Excellent analytical skills are required
• Be able to make a decision under pressure, think quickly and present factual arguments for further discussion
• Working knowledge of PMP is an asset, including tools such as JIRA/Confluence, MS Project, PowerPoint and Excel.

What’s in it for you? 
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus 
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program 
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program 
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 323167

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology