Operations Support Analyst

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

The Operational Support Systems (OSS) Field Diagnostic Tools Team is accountable for ensuring Critical applications used by our Field Technicians and Call centre agents work reliably and accurately. As an Operations Support Analyst, you will help proactively support existing platforms, provide operational requirements to new initiatives, and work to modernize and automate historically manual tasks.

 

What you will be doing:

• Provide application support to a portfolio of in-house developed and off-the-shelf field diagnostic tools

• Groom the defect and support backlog and prioritize defect fixes and enhancements

• Triage incidents and determine resolution steps

• Analyze logs and perform debugging, including creating incident tickets

• Engage with internal and vendor support teams when required

• Modernize and automate historically manual tasks and processes such as health checks and restarts

• Collect, review and analyze key performance indicators to make data-driven decisions to new initiatives

• Participate in an after-hours and rotational on-call support model

What you have:

• College-level technical diploma or Bachelor’s degree in computer science, or multiple years of hands-on experience in a production support role

• 1 to 2 years of debugging and troubleshooting experience in application and network performance analysis

• 1 to 2 years of working knowledge in Red Hat Linux, Oracle WebLogic, Oracle databases, and MariaDB

• Strong written, communication, and presentation skills

• You respect everyone’s ideas and strive for a common goal with your teammates. 

• You are a creative problem solver who is ready to challenge the status quo and provide outstanding customer experience

 

Nice To Have

• 1 to 2 years of experience in systems administration and maintaining critical and vital applications

• Experience in QA testing and/or software development using any combination of JAVA, Python, Springboot, React.js or React Native

• General understanding of cloud technologies such as Amazon AWS and Microsoft Azure

• Functional experience with tools such as Postman, SOAP UI

• Experience using tools such as DynaTrace, DataDog, New Relic, and Splunk for logging

Schedule: Full time
Shift: On Call
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Systems Administration
Requisition ID: 243517
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

 
Posting Notes:  Digital & Technology 

 

 

 

Location: 

Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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