Sr. Support Analyst

Date: Sep 14, 2021

At Rogers, we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.
As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Rogers is seeking an Oracle Ebiz Application and Middleware Support Analyst to resolve application and middleware issues raised by our internal customers. Reporting to the Manager of Financial Systems at the Rogers Park Brampton Campus, you will support our internal customers some of which are technical and others who are non-technical.
Our job is vital to Rogers, being able to fulfill customer requests for cell phones, cable boxes and accessories. Also, this system is the financial reporting/repository for Rogers. We are an extremely complex technical environment with interfaces to over 180 applications within Rogers. Great way to meet more people! We have two main services; Oracle Ebiz Application and our Oracle Ebiz Middleware. Our weblogic consists of ODI, OSB and SOA both Batch jobs and Realtime. Our Operating Service document is about 200+ pages. 
What you will be doing:

  • Proactive monitoring and on call support rotation
  • Provide solutions on Incident calls with our internal customers.
  • Deal with complex issues related to vendor, internal applications, network and other external vendors.
  • Follow ITIL Standards for Incident, Problem and Change Management.
  • Perform Ticket management.
  • Support our internal customers and help them provide top tier service to our external customers.
  • In this role you will never stop learning. There is a strong team that will support you and you need to support them.

What you have...

  • Oracle Weblogic: OSB, ODI & SOA
  • XML
  • JMS 
  • J2EE 
  • Oracle Database 
  • Java Application Programming Interfaces (API’s)  
  • Ability to troubleshoot application issues under pressure
  • Ability to read and interpret programming languages at a code level  
  • Able to multi-task and manage multiple technical issues reported by customers 
  • Provide customer and systems support of ODI, OSB, SOA suite software and systems. 
  • Interact with customers, partners, and software developers to provide technical advice and assistance  
  • Clearly document application errors and actions taken in the debugging steps to the resolution of the problem 
  • Advanced troubleshooting skills in all areas above 
  • Ability to learn new technologies quickly 
  • Must be a team player
  • Strong inter-personal and organizational skills
  • Excellent written and oral communications.
  • A hands-on self-starter who is comfortable in a technical environment.
  • Ability to work effectively and independently on multiple simultaneous tasks within a fast paced high tech customer service oriented environment.
  • Demonstrate strong troubleshooting and analytical problem-solving skills 
  • University degree in business, computer science or equivalent
Work Location: 8200 Dixie Rd (341), Brampton, ON 
Posting Category/Function: Technology & Information Technology
Requisition ID: 248690
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered.
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Information Technology & Engineering || Canada (CA) || ON || Brampton ||


Job Segment: Help Desk, Information Technology, Engineer, Database, Oracle, Technology, Engineering

Location: Brampton, ON, CA

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