Tech Implementation Specialist

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

 
Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

    
Are you up for the challenge? If so, consider the following opportunity:

 

You are a task-focused, detail-oriented, fluent in english and french, team player that will thrive under the pressure of our fast-paced environment. Reporting to the Manager of Customer Implementation, you will be accountable for technical design, provisioning and support of complex Enterprise and Wholesale customer networks. You will be required to install and activate 3rd party services from our partners, configure network elements and issue internal work through our various portals and mediated access systems, all in accordance with our technical standards, to ensure quality and timely delivery of the requested solutions. Responsive to the needs of our customers, you will take full ownership of your orders, work with internal stakeholders and external vendors, and act proactively as required, to ensure our quality measures and aggressive implementation timelines are met by continually striving to meet and exceed our SLAs.

 

What you will do:

  • Design, configure and provision Internet, MPLS, and Carrier Ethernet network services
  • Perform interop testing between the customer IP PBX and the SBC/PSTN including failover, overflow and load-sharing
  • Work with external vendor for Provisioning and Troubleshooting VoIP/SIP solution with standard and complex designs
  • Assist in escalation process to external vendor(s) and work closely with them to track and find the root causes and solutions
  • Provide technical support to internal and external teams within Service Delivery
  • Work cross functionally and directly with customers to ensure customer orders are provisioned and activated on their due date
  • Sectionalize and isolate network and access faults in a timely manner
  • Work cross functionally and directly with customers to troubleshoot and support services post implementation
  • Test Ethernet, Fiber, TDM, DSL, and Cable access with Rogers technicians and Telco/MSO providers
  • Contribute to the development and documentation of departmental process and procedures
  • Attention to detail required to ensure records and database integrity are maintained
  • Additional tasks/accountabilities man be assigned as required
  • Supporting customers afterhours including weekends and holidays.


What you bring:

  • Strong technical in IP, IP VPN and VoIP/SIP, communication (written, verbal) and organizational skills
  • Ability to manage multiple tasks, be responsive, and deliver on tight deadlines
  • Experience installing, configuring and troubleshooting a wide variety of medium and enterprise grade Cisco, Alcatel, or Juniper devices
  • Experience in deploying or supporting WAN technologies (Ethernet, TDM, Wireless, etc.)
  • Experience managing customers directly
  • Working knowledge of routing protocols (BGP, OSPF, EIGRP) and traffic-engineering principles
  • Working knowledge of TCP/IP (IPv4 & IPv6) and MPLS protocols
  • Working knowledge of business or consumer internet deployments
  • Flexibility to work evenings and week-ends when required to support customer activations
  • Experience with OTDR, RFC2544, and Y.1564 testing an asset
  • Knowledge of Video, or Transport (CWDM, DWDM, Sonet) technologies an asset

 

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.


Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.

 

 

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Network Design
Requisition ID: 262901
 
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
 
Posting Notes:  Digital & Technology

 

 

 

Location: 

Brampton, ON, CA Burnaby, BC, CA Oakville, ON, CA Montreal, QC, CA York, ON, CA Ottawa, ON, CA Scarborough, ON, CA North York, ON, CA Windsor, ON, CA Etobicoke, ON, CA Georgetown, ON, CA Toronto, ON, CA Edmonton, AB, CA Vancouver, BC, CA Richmond Hill, ON, CA Hamilton, ON, CA Stouffville, ON, CA Peterborough, ON, CA Guelph, ON, CA Halifax, NS, CA Orangeville, ON, CA Mississauga, ON, CA Calgary, AB, CA London, ON, CA Pickering, ON, CA Waterloo, ON, CA St Catharines, ON, CA Kanata, ON, CA East York, ON, CA Winnipeg, MB, CA Kitchener, ON, CA Oshawa, ON, CA Markham, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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