Technical Delivery Manager

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:
We are seeking a Technical Delivery Manager reporting to the Sr. Director of the Residential Channels Technology team. The Channels team serves our Digital/Web and our Care, Retail and Field sales agents. The candidate who fills this role will help to shape, build, release, and improve our processes that will help to empower and deliver capabilities throughout the organization.  We are looking for a strong individual who can help to build, improve, and evolve existing processes ranging from enablement to deployment.

What you will be doing:

• Oversee the technical delivery of the solution/delivery teams, with a key focus on the implementation, and supervision of a successful delivery from non-production to production environments
• Organize related changes across projects/teams for implementation, with a key focus on identifying and removing blockers across multiple active cycles
• Focus on implementing new and/or evolve workflow processes and procedures
• Create mechanisms to report on and control execution of multi-project cycles which will help create predicable delivery paths for large programs/projects
• Point of contact for the team on providing status/data about delivery and implementation
• Work with team/stakeholders on evolving the technology landscape to streamline and address weaknesses in design (scalability, latency, security, etc.)
• Contribute and review metrics with a focus on proactively looking for improvement opportunities based on the data which will translate to more efficient processes for stakeholders within the team and externally
• Develop impact assessments across multiple portfolios and their respective delivery schedules.  Perform risk assessments and manage the operational process and mitigate/remove roadblocks
• Request, assess and implement change requests for delivery teams
• Lead reviews with leadership members to track current projects and manage escalations

What You Need to Succeed:

• Experience in managing/coordinating technical & non-technical teams    
• Expertise in Agile practices and delivery model (SAFe, Scrum and Kanban)
• Experience with on-prem and Cloud deployment and their respective infrastructures
• Experience in acting as an integrator of solutions
• Experience in working with distributed teams situated locally or globally in different geographic locations
• Experience performing optimization, continuous improvement, continuous integration & cost-savings
• Results-oriented team player who leads by example, holding themselves accountable for performance
• Experience in being able to communicate a status/goal/outcomes across portfolios
• In depth knowledge DevOps practices
• Deep understanding of software development life cycles
• Expertise in Agile principles and experience in participating in Scrum events such as daily stand-up meetings, sprint planning, sprint reviews, and sprint retrospectives

What you will bring:

• Bachelor’s degree in Computer Science, Engineering, Business, or related work experience
• 5+ years of experience in delivery of Enterprise grade applications
• Experience with change management
• Enterprise stakeholder management experience   
• Proven track record of managing all aspects of a successful product lifecycle with delivery in Agile & traditional methodologies
• Experience working in Agile/Scrum environments and using tools like Jira, Confluence, and product analytics platforms
• Strong analytical and problem solving experience
• Excellent communication, presentation, and organizational skills
• Ability to think strategically while maintaining attention to detail
• Strong leadership ability and proven track record as a project manager/lead in delivering a project from beginning to the end

What’s in it for you? 
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus 
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program 
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program 
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 317741

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology