Technical Solutions Lead

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.


Because we believe connections unite us, possibilities fuel us, and moments define us.


This role has been posted in locations where we have a Rogers corporate site. We encourage qualified candidates from across the country to apply who can reasonably commute  to one of these locations.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.


The Technical Solutions Lead is a full-time position. This role can be based in any city with a Rogers business office. This role is primarily focused on post-sales implementation of complex projects but will provide opportunity for variety and growth depending on your skills and initiative.


As a successful candidate, you be part of the Rogers nationwide business delivery team, bringing solutions to life and enabling a customer experience beyond expectations. You will have the opportunity to expand your knowledge, creatively solve problems, and influence the future of business as Rogers launches exciting new and innovative products.


What you'll be doing:

  • Participating in technical reviews of complex and non-standard opportunities, assessing solutions for completeness and feasibility
  • Providing technical expertise to discussions with sales, customers, and delivery teams
  • Ensuring customer environments and requirements are well understood and assisting with development of supportable solutions
  • Participating as a senior part of an implementation team, creating documentation, and executing on go-live plans
  • Applying technical knowledge to resolving complex customer implementation problems, resourcefully developing innovative approaches and solutions
  • Demonstrating sound appreciation of Industry and business principles
  • Identifying business risks and ensuring they are properly understood and
  • Demonstrating ability to manage conflict and uncertainty while maintaining positive relationships

Required Professional Designation/Certification:

Post-Secondary degree in Engineering, IT or other technical discipline - or - equivalent combination of education and experience
Cisco CCNA/CCNP, Meraki ECMS, Fortinet NSE and ITIL preferred. Any other industry certifications an asset.

What you bring:

  • Minimum 5 years of experience in the telecommunication or networking industry    
  • Strong knowledge and hands-on experience with routing, switching, security and multi-vendor LAN and WAN network integration
  • Experience with SD-WAN, Cloud Technologies, Cisco, Meraki, Fortinet product suites
  • Excellent communication and documentation skills
  • Experience in customer-facing environments, strong customer service and satisfaction focus
  • Conflict management, negotiation and influencing skills
  • Bilingual English and French an asset but not required




As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.



Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: None
Posting Category/Function: Technology & Network Design
Requisition ID: 257219
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Corporate





Brampton, ON, CA Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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