Customer Service Consultant-FIDO (Bilingual & Full-Time)

This is a remote position which means you get to work from home! 
We ask our teams to rally one day a month at a Rogers location for a special culture day once we return.

Location: 800 de la Gauchetière Ouest, Montréal,QC
 

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

 

Because we believe connections unite us, possibilities fuels us, and moments define us.

 

Wondering what it takes to join our team? Click here to try our interactive experience. We recommend that you use Chrome, Safari, Firefox or Internet Explorer 11.37 or above. You can also try it on your mobile device!

Rogers is a proud Canadian company with a rich family history. That’s why it’s always been important to us to give back to our communities and make a positive impact where we live and work. Our team is dedicated to making more possible every day for our customers and for our communities across Canada.  

Not only is our business strong, but so is our culture. We genuinely care about each other and we know what makes you different makes us great. That’s why we believe in challenging work, rewarding opportunities and building an inclusive future for everyone. Because when our team learns, grows and reaches their true potential – we can make more possible. At Rogers, your journey is filled with limitless possibilities, build the future you want with us. 

 

Let’s make your possible at Rogers.

 

Are you passionate about customer service and looking for the best team to join? Listen to this: We believe in challenging work, rewarding opportunities and giving back to our communities. We’re committed to investing in your development to unleash your potential so we can win as a team. We know that what makes you different makes us great. With us, your journey is filled with limitless possibilities and you can build the future you aspire.

 

Life at Fido – What’s in it for you

 

<<@Fido or follow us on LinkedIn>>

As part of the team, you will have access to a ton of amazing resources, discounts and perks.  To name a few: 

  • Employee discounts to our products and services such as 50% on your wireless account.
  • Full benefits including our wealth accumulation plan that includes Rogers shares; you invest in our company and we match your contribution up to 50%, this is like receiving a bonus every pay!
  • Giving back to our community is a value at Fido: you get paid time off for volunteering
  • Your wellbeing is important to us: We have creative programs that focus on physical fitness like LIVX and Mental wellbeing providing you unlimited access to Headspace Premium for mindfulness training – and many more.
  • Are you part of an equity-seeking group? We have employee resource groups to continue to shape our culture of allyship. People of Colour, LGBTQ2S+, Indigenous Peoples, Person with Disabilities, and Women. Have other ideas? We want to hear it. We believe in Inclusion and Diversity.  

https://youtu.be/i8Cp-R42LtI

  • Working from the comfort of your home until it is safe to come back to our amazing brand-new renovated office in downtown Montreal which includes a Gym, Cafeteria and much more.
  • Be part of the iconic Fido headquarters based in Montreal that offers extensive career opportunities in all lines of businesses.

 

If your friend thinks that:

You are friendly and empathic

You have great listening and communication skills both in French and English

You love helping others and solve problems

Change is something you embrace, and you are driven by a fast-paced environment

Learning new computer systems doesn’t scare you

Working a flexible schedule fits your lifestyle

 …Send us your resume!

 

What You’ll Do

Our customers come first, and they inspire everything we do.  As part of our team, you will be providing world-class customer service by connecting with our customers, analyzing their needs and offering customized solutions.  You will be navigating through our systems to find the solutions and/or the products that best suit our customers and you will be speaking to different people from across Canada. 

Are you up for the challenge and the fun? Available to start on June 20th 2022? Let’s talk. We want to get to know you and tell you more about this opportunity.

 

Who You Are  

High School Diploma or equivalent 
1+ years of customer interaction in a professional role, either face to face or over the phone 
Expert in communication and listening in English French 
Strong analytical and problem-solving skills 
Ability to work a flexible schedule  
Navigate multiple computer systems  
Multitasking  

  As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.


Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.

 

 

Schedule: Full time

Shift: Variable

Length of Contract: Not Applicable (Regular Position)

Work Location: Remote

Travel Requirements: None

Posting Category/Function: Call Centre Operations & Customer Service / Sales

Requisition ID: 266900

 

Together, we'll make more possible, and these six shared values guide and define our work:

 

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

 

Posting Notes:  Customer Experience || Canada (CA) || QC || Brossard

 

 

 

Location: 

Brossard, QC, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


Job Segment: Call Center, QC, Consultant, Consulting, Customer Service, Bilingual, Quality, Contract