Customer Service Consultant 1

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Date: Jan 28, 2019

Location: Burnaby, BC, CA, V5H 4W4

We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career at Rogers.

 

We’ve established a new set of internal hiring rules to help you find long-term success at Rogers. Click here to access Your Career @ Rogers – Ground Rules and become familiar with the new requirements

We're hiring full-time Customer Service Consultants to join our BURNABY frontline team. In this role, you will be supporting customers with their cable products and services.

 

At Rogers, we provide world-class service by connecting to our customers, analyzing their needs, and offering customized solutions. If you're someone who cares about people, builds rapport easily, and is genuinely invested in helping others, you'd be a great fit for our team!

 

You are:

Empathetic – You are someone who is able to show understanding and relate to the customer

Outgoing – You are someone who is friendly and approachable

Patient – You are someone who regardless of situation is able to support the customer in a tactful and effective manner

Genuine – You are someone who is authentic in your interaction with customers  

 

You get to:

  • Connect with Canadians from coast-to-coast
  • Dig into issues of all shapes and sizes
  • Promote and recommend the latest products and services to customers
  • Make customers lives easier by providing them with value add services

 

You should have:

  • A flexible schedule
  • An ability to navigate multiple computer systems
  • An ability to think on your feet and deliver your message in a concise manner
  • Expert communication and listening skills
Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 1600 - 4710 Kingsway (016), Burnaby, BC 
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 144697
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.

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