Sales Specialist

Date: Sep 3, 2021

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Reporting to the Sr. Manager, Sales Operations, the Sales Support Specialist will actively support the needs and interests of the Partner Retail channel. The successful candidate will be responsible for supporting the chatr brand from an operations perspective, supporting internal program management (internal Partner Retail meetings) and connecting with our peers on the National and Regional teams while providing support to internal and external partners related to Care (RSG/EOS) items and overall administrative support for the Partner Retail tea m nationally.

 

Responsibilities:

 

  • Liaise with National Account Mangers to ensure awareness of support required for various programs and campaigns, including chatr related items and opportunities

  • Manage the day-to-day operations of key channel programs, while always assessing and recommending improvements for their continuous evolution. I.e. chatr program updates etc

  • Work with the Implementation Manager and assist both National Account Managers (NAMs) and Regional Sales Managers (RSMs) to identify and capture all business and support requirements for cross-functional programs planning (pricing programs, hardware launches, etc.) – focused especially on chatr

  • Manage call centre feedback loop and maintain or improve the contingency reaction time with RSG / EOS, resulting in an improvement of RSG / EOS call handling time – leverage Reporting tools to enhance opportunities for all parties              

  • Support coordination and hosting of Quarterly business reviews with Internal and External Stake holders

  • Participate cross-functionally in key meetings (i.e. GTM-ex), to successfully deliver and execute projects in accordance with project/program launch dates

  • Drive effective communications by acting as the subject matter expert to edit and feed into Sales Bulletins and Job Aids, with counsel from peers

  • Send Communications (Sales Bulletins and Heads up on Program update) to National and Regional teams

  • Host weekly execution focused meetings with Directors, NAMs, and RSMs, sharing minutes and action items with all stakeholders

  • Support Partner Retail contingency support plans with all various groups (chatr IT, Care, Channel Marketing and Accounts Payable)

 

Qualifications:

 

  • College/University Degree preferred

  • Strong communication, organizational and interpersonal skills

  • Must have experience with Microsoft word, Excel and PowerPoint

  • Must have retail or call centre experience, preferably in a wireless and/or cable sales capacity

  • Self-motivated, team player with a positive attitude and passion to succeed

  • Proficient in Maestro, ICM, SGI and V21 applications, SSP an Asset

  • Ability to work well under pressure and handle multiple deadlines in a fast-paced environment

  • Ability to network across functional teams and build strong relationships

 

Schedule: Full time
Shift: No Selection
Length of Contract: Not Applicable (Regular Position)
Work Location: 4710 Kingsway, Suite 1600 (157), Burnaby, BC 
Travel Requirements: Up to 25%
Posting Category/Function: Sales & Account Support
Requisition ID: 242412
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

 
Posting Notes:  Corporate 


Job Segment: Accounts Payable, Network, Program Manager, Administrative Assistant, Sales, Finance, Technology, Management, Administrative

Location: Burnaby, BC, CA Toronto, ON, CA Brampton, ON, CA Calgary, AB, CA West Vancouver, BC, CA

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