Infrastructure Specialist

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we’re looking for: 

Access Transport Network Design and Provisioning Department is responsible for capacity management, design, and provisioning of the Core Transport Network to meet the needs of Wireline, Wireless, IT, Video, Media and voice and data services. 

Reporting to the Senior Manager, Access Transport Design and Provisioning, the Transport Infrastructure Specialist will be accountable for the National design, Implementation, Optimization, and Provisioning tasks.  Such solutions may require multiple automation and reporting tools and strategies, using standard and non-standard access types, or cross-platform connectivity utilizing various Rogers Core/Access network assets.

What you’ll do: 

• Maintain, monitor, and develop Access network capacity and network utilization reports to support tracking and reporting of vital network statistics for the purpose of effective transport network capacity management.
• Automation of simple and time-consuming tasks related with Access Transport Planning and Design activities following the Network DevOps models and newer automation tools.
• Own the requirements assessment and detailed Engineering plan design. Perform analysis and optimization of network, and recommendations for different transport technical options.
• Ensure that specifications/ plans have been engineered to acceptable standards.
• Issue engineering plans that clearly explain network capacity augments, customer requirements, and integration reconfigurations.
• Develop and present the engineering plans for transport network expansions/ upgrades in a timely manner to allow implementation to be within specification, on time and within budget.
• Ensure that engineering plans meet network needs in terms of reliability, capacity, and simplicity from transport operations perspective.
• Collaborate with cross-functional teams to support service delivery and network expansion.
• Perform all technical and administrative tasks to ensure network availability is successfully maintained at its highest levels, including incident/problem resolution, supporting moves/adds/changes, and maintaining overall network health for Rogers Communications Inc. Optical infrastructure.
• Liaison with network engineering & PMO to ensure network anomalies are addressed in accordance with criticality.
• This position requires flexible, 24x7 on call network technical support and fault management of critical failures and non-critical problems to internal departments such as NOC (Network Operations), Implementation, Engineering and Service Delivery.
• Interface with vendor Technical Assistance Centre’s for assistance in resolving escalated network outages, chronic customer issues and network performance issues.
• Administer and deploy network element backup policies as part of preventive maintenance routines to ensure effective recovery of systems in emergency situations.
• Install, configure, and test optical network elements. Perform system turn-up and validations using Netsmart, WS-NOC, Muse, MCP, Virtuora etc. to ensure optimal provisioning and performance.
• Implement engineering specifications for software, hardware, and feature upgrades.   

What you bring: 

• Education should include undergraduate university degree in Software/ Electrical engineering or community college diploma with CET certification or equivalent.
• 3-10 years of work experience with Telecom Service Provider/ Cable Operator/ Hyperscaler environment would be an asset.
• Design, Operation, and provisioning experience of Ciena, Nokia, Fujitsu, and Ribbon transport Nodes would be required. Working knowledge of FTP, Telnet, SSH, TL1 Scripting.
• Knowledge of Fiber Optic, SONET, DWDM, CWDM, OTN, CDC, IP/OSPF/WAN/LAN, Ethernet. Working knowledge of the design and implementation of telecom carrier network services such as Local/ LD Voice, Private Lines, GbE, Internet, MPLS.
• Proven problem and troubleshooting skills and ability to remain focused during emergency restorations of failed services. Proven communication, analytical, organizational, and decision-making skills to access situations quickly and make informed decisions.
• Knowledge and ability to learn new Automation and reporting tools like Alteryx, VBA, Python, Ansible, API, Power Query, Power BI, Microsoft Automate etc. to align with Network DevOps Model.
• Knowledge in Microsoft Office applications (Word, Excel, Visio, Access), BPI, Netcracker, Service Now, Jira, ADM/ OneVizion would be an asset.

What’s In It for You

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: No Selection
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB 
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check 
Posting Category/Function: Technology & Network Design
Requisition ID: 327793

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology