Learning Facilitator

Who we are looking for: 

Rogers is seeking a passionate and motivated Learning Facilitator to join the Customer Operations Learning Team. Reporting to the Learning Delivery Manager, this role involves delivering a variety of training programs, both in-person and virtual, for new and existing employees, focusing on customer experience, technical skills, procedures, products, and systems. The ideal candidate is a strong communicator who thrives in fast-paced, collaborative environments, embraces technology, and is committed to providing exceptional learning experiences. This position supports Rogers’s strategic initiatives by using advanced learning methodologies and may involve cross-functional collaboration and special project assignments. 

 
What you’ll do: 

• Delivers engaging training using diverse methodologies, including in-class facilitation, one-on-one coaching, and virtual instruction 

• Collaborates with business partners and cross-functional teams to develop and implement programs, initiatives, and special projects 

• Analyzes business needs, identifies skill gaps, and designs targeted learning solutions 

• Coaches and supports new hires and existing employees during training, monitoring performance, attendance, and role suitability 

• Manages administrative tasks such as learner enrollment, training setup, attendance tracking, and performance documentation 

• Conducts data collection and trend analysis of key performance indicators for operational reviews 

• Maintains up-to-date knowledge of products, processes, and procedures 

• Stays informed on industry trends and learning tools, with a willingness to innovate and adapt 

• Assesses employee competencies to determine training needs 

• Performs other duties as required 

What you bring:

• Post-secondary degree or diploma in Human Resources, Business, or a related field; or equivalent experience 

• Certified Training Practitioner accreditation (e.g., ATD, CTP) is an asset 

• Extensive experience in field operations, particularly within Rogers West 

• Strong workshop facilitation skills with experience in both classroom and virtual environments 

• Proficient in active learning techniques and adult learning principles, with the ability to apply them effectively 

• Excellent verbal and written communication skills 

• Solid understanding of organizational structure and internal dynamics 

• Demonstrated ability to build strong relationships and work collaboratively or independently to achieve results 

• Flexible and adaptable to changing work environments and schedules, including support for field operations 

• Skilled in multitasking, prioritizing, and maintaining composure under pressure 

• High level of integrity, confidentiality, and accountability 

• Ability to tailor learning solutions to meet client needs 

• Knowledge of workplace safety regulations 

• Willing to travel up to 75% 

• Able to pass and complete a Criminal and Credit check as well as a drivers abstract 

• Ability to lift up to 100lbs, work at heights of up to 40 ft,  work in inclement weather.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

• Competitive salary & annual bonus  

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs. 

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores. 

• Paid time off for volunteering 

• Company matching contributions to charities you support 

• Growth & Development Opportunities  

• • My Path: self-driven career development program  

• • Rogers First: priority in applying to internal roles of interest 

• Wellness Programs:  

• • Homewood employee & family assistance program  

• • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions 

• • Low or no-cost fitness membership with access to virtual classes 

• Our commitment to the environment and diversity:  

• • Work for an organization committed to environmental protection 

• • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups, including groups representing People of Colour, 2SLGBTQIA+, and Indigenous Peoples.